Overall Ratings & Reviews Best Western Plus Heritage Inn

Except for several outlets throughout the room everything worked.

The room was clean and I liked how private property felt. The breakfast had everything I would expect. However, the daily rate for dogs is way too expensive. $40 per dog per night. Immediately takes away from the money saved from the good deal for the room.

Friendly staff and breakfast included. Missing decaf coffee, hours for pool should start earlier. Waffles were yummy with fresh strawberries daily.

Convenient location. Room needs updating. Had issues with tv. Took awhile to fix.

Very nice staff and clean room

I looooove this little inn in Benicia! From the moment I walked in the lobby I felt impressed by the incredible cleanliness and welcoming demeanor of every single staff. My room looked out on a beautifully landscaped garden with a big willow tree and the pool. The in house cleaning products were also top notch. I had never been to Benicia before and it’s a very sweet town, the inn is close to everything you’d want to visit in Benicia!

Cozy

Clean, comfortable, convenient and friendly staff

I stayed at the Best Western Plus Heritage Inn last weekend and overall had a very pleasant experience. The location is excellent — with easy access to the freeway and just a short drive to Napa Valley, it made exploring the area effortless. The property was clean, well-maintained, and the hospitality from the staff was consistently welcoming and professional. I also appreciated the convenience of free parking, which was easily accessible. Everything went smoothly during my stay, with just a couple of small inconveniences: the bathroom door made a persistent squeaking sound that couldn’t be fixed during my visit, and the mini-fridge freezer produced a bit of noise at night that disrupted my sleep slightly. However, these issues didn’t overshadow the overall comfort and value of the stay. I would definitely consider staying here again, and I recommend it to others looking for a reliable, well-located option near Napa Valley.

The staff was very friendly, the room was beautiful. The issue was how loud it was. The walls must have been very thin and the place turned into a full blown party hotel on Saturday night and there were other guests who were incredibly loud in the rooms around us and outside in the halls. For this reason we will likely not stay there next time we go to town.

Decent

Very clean and good price

Friendly front desk staff. Beautiful and clean rooms

Good

Good

Comfortable beds

Clean rooms, friendly staff and great location.

Easy to find right off freeway

Nice stay. Nice breakfast. Air didnt work, but we opened the window....no big deal.

Comfortable stay with friendly staff.