La cafetera cuando la iba a usar sucia, la traté de limpiar con agua varias veces hasta que una de esas sacó un mosco. Fui y comenté en la recepción y ni me cambiaron la cafetera para el otro día que era lo mínimo ni se mostraron interesados en la situación.

We had to wait over an hour to check in because there were no rooms available.

Clean and hood attention but the towels were like a pieces of dry old towels

Good size rooms but a bit outdated

Excellent value and nice rooms, restaurant, valet parking, etc. This hotel has been around for so long and it is still pretty good. Suggestions: The bathroom door is a sliding closet door that doesn't work. These doors area lack of privacy and is not easy to move. I reported that it was not working, and staff did nothing to fix it. My two cents: - Replace doors with standard doors - Change caulking in the showers for transparents ones and completely clean the mold form in the tiles - Provide newer towels ( look so worn out) Overall, very good place to stay. Thanks for your consideration

Shower clogged, ripped towels in general many maintenance deficiencies

Wonderful place to stay!

Wonderful place to stay!

Wonderful place to stay!

Wonderful place! Extended my stay multiple times

Wonderful place, highly recommended

Y

Changed the room to be able to see the pool, but new room had a lot of issue Shower water drain was clogged Part of WC room door was broken Safe not working

Well, the property was fantastic as a beautiful hotel except I didn’t know where I was beautiful hotel, but not close to nothing

I had a good experience. I liked the property, good price and how close it was to shop[ing options. I didn't like that the taxi charged me $150 pesos to go Olab Laboratories down the road on Alcatraces. The receptionist helped out other customers who approached the counter, even though there were two customers already waiting in line. I loved the Tlalpeno soap on the room service menu, which I ordered several times, and it was always served different; sometimes it came with bread and butter others it was missing the manchego cheese. There was no consistency. I dd not enjoy the cheeseburger and burrito. They need to work on that. Other than that, I really enjoy my stay.

A convenient location close to many shopping places

It's a very nice hotel to stay at.

Ciimatizacion de la habitación

The problema was that they dis not havemy reservation. I had to do it new. Lucky they had rooms available. They said the problem was with Expedia. I need a refund from Expedia since I pay double for one night.

It’s an old property but the Staff is excellent.