Not great. Staff were commanding and not friendly and more interested in engaging in complaining sessions between themselves whilst guests stand and wait... Lots of post-it like signs everywhere giving silly instructions. No pool - those photos are of the water slides over the road (which are closed for renovations). Aircon didn't work and only blew hot air when it was 30degC outside. Need to take an option of 3 different lifts to get from parking to foyer to rooms. The hotel doesn't really cater for the guest experience.

Everything was as I expected accept that they had just switched the heating off and the air conditioning on and the whole hotel felt cold as the weather was not good

Stayed half board 3 nights but some aspects only average. Quite a lot of noise from nearby road. Big groups being accommodated each day so quite busy.pool area closed for maintenance.

Dated room with many plug sockets not working, bathroom needing new sealant, tv missing from one wall frame. Staff very helpful, breakfast was good. Glad to stay only one night.

arrived at your hotel at 22:00 and was extremely disappointed with the condition of my room. Unfortunately, I was not allowed to change rooms despite the following serious issues: The room had a strong, unpleasant smell due to humidity. The blankets also smelled very bad and felt unclean. The hairdryer was damaged and had a hole in it. This was the worst experience I’ve had at a 4-star hotel. I expected a much higher standard of cleanliness and comfort. I

Would not reccomend this hotel. We stayed here for 1 night before our campsite reservation was ready. Check in was very poor with little or no info given. We were told we would have to pay extra for a travel cot despite requesting one before booking & providing children's exact ages in advance. We were given free water park tickets to use for the facility across the road but it was closed. Check out staff were equally as unhelpful - only holding 2 of our bags whilst we visited the water park - that was open the next day. No other facilities around the area. Hotel was a ghost town in the afternoon & evening with no one to serve drinks. Breakfast was the saving grace - lots of variety.

A bit out of the way of the lake garda crowds but within distance to do everything around the lake and he back to enjoy the hotel.

Everything perfect

Very comfortable, warm, easy parking, good breakfast, spacious room

The hotel was almost empty, probably because it was off season. I think the spa was closed too. The rooms were clean, the people working in the hotel were very helpful, the place was very quiet. I think it's a very nice place in the summer. Breakfast was ok.

It was good but not so nice for families

Wonderful service, good price for spacious room with great view, plus amazing breakfast!!

Excellent location, great staff and service. Rooms are basic, but that view is the artwork!

Wow after reading the reviews we wasn’t expecting much but what a hotel . Staff from the minute we arrived were brilliant . Very helpful and so polite . Cleaners were brilliant and even when lift was out of order offered to carry bags up 2 flights of stairs for us . The breakfast was brilliant and a lovely view of the mountains to go with it . Each morning after breakfast before heading out we didn’t have access to a pool ,but we did have free access to a water park with about 20 different slides . This really made it for the kids and myself . It was about a 10 minute drive into Bardilino with easy parking in hotel . Took about 25 minutes to get to Verona. Room was spotless and we had fresh towels throughout the day and as it was really hot we had water brought to the room through out the day . Best place I’ve stayed in Italy for a long time .

The staff was so friendly and amazing!!!! They treated everyone like family

No AC. Its broken and instead of contacting us before we arrived we came all the way out there. They didnt even tell us when we checked in. When we told the front counter they said it was broken for the whole hotel and it would be fixed. It wasnt fixed. When we asked about it again they said it may be fixed the next day. But then later we were told it may not be fixed again the next day. I have a feeling its what they are telling guests to get them to stay. The floors in our room were not vacuumed and had stains that were crusty so you know they've not been clean in a long time. Theb pillows were hard again not changed in a long while. It was hot and uncomfortable so we didnt sleep at all. We will be asking for a refund. The place has potential but maybe there's no financial capacity to maintain this hotel. It was very quiet and very few guests. I would require at the hotel before booking to ensure the amenities are working and available at this property.

1. Website said 24 hour check in, which was the main reason we chose this hotel, because we were going to arrive after midnight. When we arrived it was closed and we had a note with a number to call, and a 20min wait to be checked-in. We were chastised by the manager saying "we close reception at 10pm". Not happy. 2. The hotel is advertised as a Spa hotel, another reason for booking over other locations. I also informed my partner that while I worked she could enjoy Spa etc. Not even a pool. When we arrived we were told the Spa did not work and had not worked for some time. False advertising. 3. The breakfast was minimal and basic, not 4 Star. Very disappointing. 4. My friend booked there because I booked there. Her room was bad and smelt like sewage. She only told me this as we left, and she was too kind to complain. The hotel was sub-standard. 5. Overall the hotel was old, tired, poorly maintained and spartan. I rarely write bad reviews, I stay at many hotels around the world (I'm a gold traveller), I feel this was one of the worst and falsely advertised. I will ask for a refund.

Overall not a bad hotel for comfort and it was mostly clean. Staff was clueless

A strange nightmare. A huge hotel -- with almost no-one in it -- that did not seem to want another customer. A room with no A.C. in July -- and no help to deal with it from staff. Locked up and gated at night, so requiring a doorbell ring -- nothing wrong with that -- but the only open garage (apparently for buses) filled with random piles of cardboard boxes every few feet. An insane shower apparatus designed to be a back massager that was only capable of shooting one needle of ice cold water out into the bathroom itself.

I frequent the area a lot on business and had no idea about this Gem. For sure I will stay every time I am in the area.