The room was not ready when we arrived even though we arrived two hours after check in, we were given the key and upon entering the room realised that it had not been cleaned from the previous guests. We were given a complimentary drink and when it was ready we were short a bed for our group so had to go back to reception to get this sorted, which it was, the room was very small for 4 ( 2 adults and 2 children aged 11 and 13) to keep this in mind when booking as I was going expecting it to be a little bigger from the angle of the photographs on website! Very busy hotel and not enough loungers at pool area, staff were pleasant overall and the breakfast is very varied and caters for all needs. Overall a pleasant holiday

everything was ok

The walls were very thin and you could hear people’s entire conversations and coughing. Other then that, it was perfect!

Exellent place to stay but now they have a lot off youngster’s coming who the hotel can control late at nights as they are ranting and raving into the early hours off the morning and you can’t get to sleep till 4am been going to the same hotel for last 7 years but I think it’s time to change as hotel staff did nothing about the youngsters

SO loud. The walls are thin and it was a 24/7 party on the pool deck. I am a heavy sleeper and woke up multiple times

Avoid this hotel full of youngsters who party all night running up and down the corridors and playing music at 5am Definitely not recommended if you value your sleep

Hotel is nice but not a 4 star, staff are friendly and the food was decent, but the facilities not great the pool is not very big and they do not have enough loungers or umbrellas, only opened one bar in the begining of August and the clientèle is not family friendly as there was more 18 to 20s getting wasted and running round the hotel screaming and banging doors and fighting with each other. Security sometimes tried to no avail and we even threatened the hotel with involving the police which did make them push a little harder.

I’m a regular at this hotel twice yearly for the past 5years but the beds are still the same uncomfortable they need to change the beds everything else is 5* I only come to Lloret to relax and get away from work for few days

Nice hotel with balcony and pool. Entertainment in the evening. Breakfast was good and the staff were friendly and helpful. Walking distance to the resort centre, beach and bus station. Would stay again.

Very supportive staff

Was a nice stay no problems

Hotel could do with some improvement on the rooms and bathrooms. It's one of those hotels where you can hear your neighbours footsteps and everywhere they say. I would say it's okay for a one night stay but not for a week you would miss out on your sleep.

ok

worst hotel you don't deserve 4 stars

The room was clean and drinks were fine. Entertainment was Poe (lack of engagement). Food was cold, unsure what many of the dishes were and tasted bland

I will not stay in this hotel again. We booked online for a price, and they charged us 40 euros more. In addition, the A/C did not work well in the rooms, the beds were not good and the rooms were outdated. Not a great experience, more like sleeping in a sauna. The staff was very helpful and understanding.

The food was cold

For the price we paid we got what we expected but it’s by no means a 4 star hotel, room wasn’t the cleanest and also paid for WiFi that did not work in the room, hotels needs to do a better job of social distancing and mask wearing

Very disappointed with our stay,

Three day stay started with being shouted at by waitress Lola. Made a complaint to receptionist Sabina, she stared and rolled Her eyes at us. Very rude with no customer service skills. We had to pay for the spa facilities and there was a power blackout whilst we were in the steam room and it never came back on, when we told receptionist Sabina she rolled her eyes as if to say we were lying. I then told her I had worked in Accor hotels and her behaviour was totally unprofessional. She then dropped the refund in my sisters hand a stormed off without a word. The hotel was generally clean and the rooms looked clean, but we had a major problem and it resulted in a full refund after much stress. If a representative for h.top hotel chain would like to comment or make contact please do. Total disaster from start to end. We Stay in h.top hotels a lot and have never Had these problems. The receptionist Sabina really made things a lot worse with her total rudeness and she is a very bad representative for the hotel chain. If it was my first time in a h.top hotel I definitely would not want try another one. So I suggest she has training in how to treat guests. Cleaning staff need to be retrained in hygiene. Manager totally refused to see me when I requested to see him concerning the very delicate situation, I then was left waiting for 45 minutes and my airport transfers had to wait. The manager should have dealt with my complaint and not the receptionist. Not happy