We came a long flight from Thailand with small children and grandparents arrived and checked in at around 9AM. They said the room will be available at 3PM, so we left the baggage and went out for a walk in the mall and hang around coffee shop waiting to get the room at 3. We came back, they said 10 minutes then 10 minutes and another 10 minutes. We finally got the room at 4pm. They gave us chips for softdrinks in the bar but we wanted the rooms. Housekeeping opened our door while I was showering my daughter everymorning, which we are not sure what is that for. Reception told me we could request for bottle of water if we need more, when I asked housekeeping to bring, they said I have to buy downstairs. Somehow I think they do not communicate with each other. Anyway, not impressed and disappointed for the money we paid.