i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo

Super good. We really enjoyed our time. Food is delicious. Property is very clean. Staff are very helpful

Lovely hotel nice clean grounds beautiful room and mostly friendly staff food was varied but was definitely on the cold side so the microwave was used pretty much every meal to warm the food

Small room but lovely grounds, staff were friendly, helpful and very kind

I recently had the pleasure of staying at this beautiful hotel in Morocco, and it exceeded all my expectations. From the moment I arrived, I was welcomed with warm Moroccan hospitality. The architecture and décor of the resort was stunning. My room was spacious, impeccably clean, and thoughtfully decorated. Amazing buffet with delicious and different food to choose each time. Thoroughly enjoyed my stay at this resort - a 5 star experience.

Kind staff, decent breakfast

From the moment we arrived, the staff were warm, welcoming, and genuinely kind. The food was excellent — freshly prepared throughout the day, always warm, and with plenty of variety. The service in the restaurant was outstanding: attentive, friendly, and professional. A special thank you to KAMAL, who was an absolute legend. He consistently looked after us and made sure our dinner experience was enjoyable every evening. He even took the time to practice French with my son, which meant a lot to us and really made our stay memorable. The room was superb — clean, comfortable, and exactly what you want after a long day. Everything about this hotel felt well-run and guest-focused. Thank you to the entire Barceló team. If you are visiting Marrakesh, I highly recommend booking here.

Amazing staff, nice place ❤️

very nice

Hotel was nice, beautiful surroundings and ambience. Unfortunately, we were terribly sick a few days before we left and we couldn't get immediate medical assistance from the on-site medical team as there was a holiday so we had to rush to the emergency hospital which was very scary and intense. The hospital medical staff were amazing and we are thankful for their service however the hotel should put some extra support in place incase thisbhappens again especially as it involved children. Otherwise it was a nice stay.

Resumido, Todo super bien.

Good. Shame about noisy vuilding work

The service can be improved.

We liked the garden and the surroundings. But our room was not clean, and had little cockroaches and ants walking around. We paid around 5oo British pounds for two nights, insulation was poor and very noisy. There was a horrible smell of sewers in entrance to our room and inside room.

Not in an ideal position and not much to be done within the facility. Didn't helped for excursion or any extra activity.

Space and organisation.

Our room/bathroom was not clean. Dusty and lots of bugs flying around.

Nice property , good staff . No VIP upgrade as promised .

Could not make a decent drink. Terrible local spirits. Food very basic and same every day. Staff at the pool not interested in serving guests.

Nice, clean and beautiful with lots choices on dining. Only drawback is transportation, you either book a taxi go anywhere which is expensive or wait for hotel's shuttle which is limited and full at busy times.