We arrived earlier and the concierge said she could take our luggage but we had to wait till 3pm to check in. We ate at the hotel and stayed close to the reception. We noticed that by 2ish some people were arriving and being checked in. There was 3 conventions going on the hotel and we believe they were not interested in pleasing the regular hosts. The first room was overly noise. The second was not noise but the bathroom had mold trapped on the silicone to hold the shower glass. We complained no offer to change rooms ti was obvious the had none available. We rode the elevator with a couple who was going to the reception asking to change room because of mold. The breakfast was just fine. We asked if we could leave the luggage at the reception while we went to the rental car so we could load the car. They said we couldn't park the car to lad because the parking was owened by another company and they would not allow it. We are Pestana Gold members. It seems that in this hotel it doesn't matter. Conference people are priority even thoug they will mostly be one time guests.

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Excelente!!

Not that good breakfast

Will come back

Arrived and theyd lost my booking, re eptiin staff was not gery helpful. Just stared at me and shrugged. I made him take a copy of my xonfirmation but he didnt seem bothered. Only when i contacted hotels.com and they got involved was there any movement. He finally found me andvthen regused me an early checkin despite my booking statescearkt check in as id landed at 4:30am. I was allowed to check in at 3pm. The hotel is nothing special, dated and early 90s. Things were broken here and there and it was all a bit shabby. Breakfast so so, again not that nice. Coffee yuk and a lot of meat yuk. Check out took forever as they are so slow. I wont be returning - avoid

Necessario uma renovação maior, nao somente estética para dar um ar de novo.

The hotel was very nice and an easy walk to paulista ave

I thought the staff is not very friendly. Any request, and they would say “we will check if it is possible “, but not in an encouraging way, not like they really meant it. Not sure if the moral is low, as it happened with all the staff, for all requests, including early check in. I actually sent an email asking if it was possible to have an early check in as our international flight would arrive in the am, and the blunt answer was “if you want to be checked in in the morning, you have to book the room for the day before.”. Not the best way to approach the customer. It is disappointing because we love the location, breakfast is great and we had stayed there in February this year. Will look for other options for the next time.

Although it is a bit outdated our overall experience was excellent and we highly recommended it. Walking distance to Paulista, taxi and Uber service in minutes at all times. Super friendly and competent staff.

The building is old infrastructure and functionally obsolete in terms bed, tv, cabinets, et al. The property was clean but obsolete.

Really enjoyed my stay. We will be back soon!

Hotel needs an urgent refurb. Stuck in the 90's. The potential is enormous

The staff, esp Rafael and Bianca at Reception, was superb. The breakfast buffet was among the best ever. It was a really perfect stay in a great lication!

Not for now.

Excellent

Good

O hotel é super confortável, bem localizado e o staff é atencioso. Com certeza o café da manhã é um dos pontos fortes do hotel, com uma ampla variedade de opções. O hotel segue todas as normas de higiene e segurança.

Great staff, large room. Amenities were pretty expensive.

It was everything ok