Overall Ratings & Reviews State House Inn, Trademark Collection by Wyndham

Property was good, room was good, breakfast was served without milk as "the delivery truck is on its way" - no milk for coffee, no milk for cereal - a grocery run for a $4.99 jug of milk would have saved them from this fail but nobody bothered. Also trains passing through town use horn in the middle of the night. Not fault of the hotel but something to consider for light sleepers.

Clean room, comfortable bed

Ok hotel. Entire facility pretty empty. No fridge in rooms. No shampoo. Only 1 towel for the shower—2 of us in the room.

No AC

No mini fridge in room.

The people at the reception were very welcoming. The hotel has a lot of potential. The location is very good with walking distance to all historic downtown places. The first room had the air conditioner not working, this was a problem due to the extremely hot weather . The front desk was very accommodating in getting me another room. That night the air conditioner did work however the following night I woke up in the middle of the night to a sauna room. It seemed the building had air conditioning issues because the hallways were just as hot. I was there on a business trip and both rooms I was in had no hair dryer, mini fridge or ironing boards. The continental breakfast offered what was left of a few apples, cereal and waffles. The coffee was very diluted almost water like. I truly hope they solve their AC issues and pay attention to providing the essentials in the rooms.

Sheets and towels were clean, but the rest of the room looked like someone had started to clean, but forgot to finish. Parking and location is convenient, but it seems that there might be people living in the hotel as there was a party going on a Monday night until late. This was my second stay here and was 50/50 on whether I should stay again after my first visit. I gave it a second chance and unfortunately I can't say I'll be returning.

No soap or Kleenex in room. Shower had hair in it from last occupant. TV remote had battery issues. Breakfast was terrible. No milk, no yogurt, egg hockey pucks didn’t resemble eggs, no bacon, apple juice dispenser was broken. Good coffee.

Was not very good

Lots of things needed to be fixed in the room like a peeling ceiling broken tiles the carpet was wet.

Everything was coo ✊

Friendly staff, its clean. Infront of the capitol building.

Very nice and clean old building.

It’s a shame because this hotel is directly across from the Capitol building so it’s a great location but the hotel and rooms are very dirty. My room looked like it hadn’t been vacuumed for a while. Debris and hair (or furballs), dirty bedcover and the room phone was so dirty I would not have touched it if I had to. Also, my colleague and I shared a room and she tried to enter the building at midnight and the doors were locked. She tried calling the front desk but got no answer so I walked down to let her in. The phone continued to ring and once she was in the building we waited to see if anyone would come for the front desk but no one ever did. Had I not been there to let her in, she would have remained locked out. It’s is not a keyed entry and no one was around. I mentioned it as check out and the person working the desk that morning apologized for the dirty room and was shocked to hear no one was at the desk the night before and that the door was locked. She said they’re going through some changes. Hopefully things get better for this hotel. I don’t ever plan to stay there again.

STAFF were slow to wait on people. Worst was digested food left in sink in kitchenette . Also the counter tops were dirty. I was moved to a cleaner room with no kitchen facilities. The rooms had missing shelves and/or other amenities. their website said they are undergoing renovation but that's no excuse for rotting food in sink.

Check in: trouble finding my reservation and didn’t return my driver’s license Room: HVAC wasn’t working properly; toilet got backed up and flooded bathroom Took over a week to return my license in mail.

The staff was amazing! The room was clean, bed was comfortable. We experienced no issues and would stay there again.

This was the second time staying so my group of friends could enjoy downtown bars and this year Pride. The ladies at the front desk are always so kind and extremely patient and helpful with any questions we’ve had. The free breakfast in the morning is a simple small collection of classics so no complaints there especially being free. Rooms were clean and no real rowdy fellow guests. Will come back again next time we want a affordable place to stay after a night out on the town!

Customer service needs improvement!

They helped us check in early but one room wasnt clean. We had to get to a meeting by 3. The lady told us they would have it cleaned by the time we got back. We get there and the room is not clean. They have no clue whats going on. We came back at 1045pm. They locked the room. Tell us he has to get another room because they didnt clean it. He signed papers and everything. Absolute bullcrap. Wont be staying here again.