Mongibello is a stunning hotel. The design is beautiful, the pool area is fantastic with plenty of sunbeds, and there are lots of places to relax. The bar has a great atmosphere, the rooms are charming, and I loved the décor and theme. The restaurant on my first night was excellent, with great food, drinks and service. I would happily return or try another Concept Hotel Group property. However, the service needs significant improvement. I checked in early and was given the wrong room key, believing I had received a complimentary suite upgrade. Four hours later I was told to move rooms immediately or pay to stay. I then had to wait all day for my replacement room. Reception let me keep the suite for one night because of their mistake, but the promised complimentary drinks never arrived. Some staff were also rude, questioning why I complained when the error was theirs. My original room had been given away, so I was moved to a room overlooking the car park. During the move, my food was left out of the fridge and spoiled, and a swimsuit went missing with no follow-up. Other issues included poor soundproofing, no Wi-Fi for two days, housekeeping not attending daily, holes in the blackout curtain, a broken mirror, flies in the coffee machine, a cigarette left in the suite, paying extra for milk, flashing spotlights, a fire alarm at 10am, no beach towels before 10am, and slow pool service. All issues contradicts what is in the official hotel guide. No response to emails.

Nice hotel in a decent location. Staff were very friendly and accommodating. 3.5-4 star hotel

Loved the pool area and the overall vibe of the place. Really thoughtful and fun design!

Pro’s - • Lovely room • Great pool area • Great food & drinks • Guest journey seamless • Pool staff are great Cons • Staff gave me a room in the worst possible location looking out over the car park - very mis-leading imagery, be very careful when booking. • When highlighting this to the front desk they didn’t seem to care. • Front desk staff in general have a bit of an attitude / unfriendly.

Amazing hotel!!!! Very clean, great staff and the breakfast was excellent.

We had a week stay in mid June. Staff were friendly and attentive on arrival and check in no issue. We had a deluxe sea view room with Balcony which was clean with very nice decor but a little on the small side. The view was slightly obscured by the wall of the hotel but we could see the sea and pool from our room. Pool was busy but never a problem to secure a place to lounge, however sun beds are close together so can feel a bit cosy with your neighbor. There is 50s Italy style music playing around the hotel from 6am to mid afternoon and this may grate on you slightly after several days. Hotel restaurants were quiet in the evening as was the hotel generally. Breakfast was great with lots of choice and always had a nice spot to sit and enjoy the view. It’s a quirky hotel in a good spot for access to the east and north of Ibiza but didn’t grab me enough to want to return.

This is a beautiful and perfect hotel. I came with my daughter and just loved everything about it. Plenty of sunloungers with amazing tunes playing whilst sunbathing. Lovely pool area. Breakfast had everything you could ask for and was delicious. The staff were so friendly and helpful. Our room was gorgeous- suite with sea view. Cannot fault it at all. It takes about 10-15 mins to walk into town but lovely easy walk and much nicer being slightly away from the strip. Don’t hesitate to book!

Second stay at Mongibello and both times have been excellent. Everything about the hotel is amazing, decor, staff, food, drinks, service! Congratulations to all of the team here. Thank you very much!

Amazing hotel, Staff were overly helpful and pleasant, amenities were great, breakfast special. Simply a great hotel.

Amazing stay!!

My sister and friends' 50th bday celebration was a massive success at this beautiful property. The staff was magnificent especially Ayman, Luwa, other front desk staff and staff in general. 10 out of 10!

The hotel is absolutely beautiful, very clean, excellent service, relaxed location but walkable distance to restaurants, shops and beach!

Very stylish. Loved Lola's club on weekends.

My photos won’t upload for some reason. I have 6 years of travel experience and been to many hotels and resorts. This place is not worthy

Beautiful hotel. Nice staff.

Wonderful tasteful place the staff was excellent esp. restaurant. Great cocktails. Luca was exceptional

Our stay was incredible! The staff members were friendly, attentive, and professional. The breakfast was delicious. Their Rosé sangria is a must! We had an excellent time and would return for another visit. Lastly, Paula was amazing to us—she went above and beyond! Excellent customer service.

The service was very kind. The hotel was clean. No issues with the music. Its a great hotel to relax and hide away from the high energy areas. Placed in the middle of all the good area. It was a 25 mins ride to the town of Ibiza. 30 mins from the airport. I enjoyed my stay.

Good stay

Had a lovely stay at Hotel Mongibello. Our sea view suite was on 3rd floor with gorgeous sea views. Our balcony got the morning sun and it was really quiet! The room was spacious, very clean, comfy bed and overall funky, quirky but a relaxing space. Only negatives, not the most private of toilets.. no free water and also extra tea bags or coffee pods were chargeable (€5). The hotel really embraces the Italian Riviera 70s theme throughout which we found quirky and liked. It has beautiful sea views, lots of sun loungers (if not a bit squashed together), chilled music playing, massages available near the pool, a bar, good but quite small gym and restaurant. It also has a fun, quirky small secret nightclub open at the weekend! Breakfast has a wide range of options, but only 1 chef at the egg station so could be queues if after 8.30. Overall we enjoyed our stay with the hotel, and found the area peaceful with lovely views. Worth a visit if you are looking for somewhere more chilled.