Overall Ratings & Reviews Comfort Suites Omaha Northwest

Staff were courteous, helpful and facility was clean, located to near shopping as well as fit my needs for communicating with individuals of my primary purpose for being in Omaha.

30 cops showed up and the guy right next to my room busted out his window and used his sheet to exit the property before the cops could get him

Stay was fantastic except ladies at front desk wouldn’t let us check in till “we” called Hotel.com and had them then call the motel to get it paid. We set in car for 20 minutes trying to get to the right person who could help. We had receipts and confirmation number but that didn’t matter. Motel probably deals with Hotel.com all the time. Companies need a direct line to call with these issues instead of dumping it on the customer who has paid and exhausted from a long drive. Both parties are at fault in my option.

We ended up having to stay longer on our trip due to car problems and once again the staff treated us great and accommodated to us. Hands down again to Tom for always greeting us with a smile. I highly recommend this hotel anytime in omaha

Everything worked! Many items/furnishings were well-used and could use an update, but for the price I was very satisfied with our stay. The staff were friendly and helpful. Location was great.

Usually dont make reviews but the room had roaches and a giant hole underneath the sink with super cheap repair all around the room. Ceiling of the bathroom was peeling of as well and didn’t feel very clean overall

Bugs. Manager has horrible customer service skills. Elevators don’t work. Hotel has a weird smell

We were disappointed in the cleanliness of the pool area and hotel room. We had problems with the ceiling in the bathroom leaking and it was obvious that there was water damage prior. It was leaking for awhile and we went down to the front desk at 9:30pm. The front desk staff said he would be up to look at it but didn’t. At 10pm the leak had stopped so we went down to let the front desk know as we were unable to use our phone in the room due to it not working. We were not offered to move to another room nor at 10pm did we want to move all our belongings so we remained. We noticed bugs in the bathroom as well. We attempted to talk to another staff the following morning about the inconvenience and issues but he was unable to do anything. We asked about a reduced rate or discount and he said he would have the manager call us. We never received a phone call from a manager either. Very disappointed in the stay considering the price we paid.

Nice clean property and in good location

Hot water wasn’t so hot, no smoking rooms smelled like old smoke. Elevator wasn’t working so had to carry all of our belongings upstairs

The elevator was out of order. We understood that...it happens. However, when we pulled out the sofa bed, there were dirty sheets still on it. It was also wet with pee stains. The breakfast was not good at all. The sausage was literally like plastic.

Great stay!

Perfect for our overnight stay

Nice quiet clean hotel! Will definitely stay again if that way especially for the price!

My room was filthy

Dont have 1

Horrible No hot water in the bathroom sink TV ISSUES COCROACH IN THE BATHROOM SINK

Quick easy check in. Staff could be friendlier but no issues

Great updates

Not the ritz, but perfectly fine for a quick stop.