Holiday Inn FRANKLIN - COOL SPRINGS by IHG, an IHG Hotel

Explore Holiday Inn FRANKLIN - COOL SPRINGS by IHG, an IHG Hotel
8,8
Very Good
From 810 reviews
Cleanliness

9,0

Room Comfort

9,0

Service and Facilites

9,0

Traveler Reviews Holiday Inn FRANKLIN - COOL SPRINGS by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Gerald
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were friendly, all & all enjoyed
Lynn
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a lovely Holiday Inn. Our room was clean. Everything was fresh and "refreshed" daily. The facility was convenient and felt quite safe. The neighborhood was walkable. People were very nice. I highly recommend.
Joseph
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Awesome
T J
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Quiet, clean friendly staff, convivence and cost.
Ryan
icon-Leisure with Children
Leisure with Children
4,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room has a lot of humidity and stains.
Sandra
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Was as expected.
STEVE
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

aa
Lauren
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The condition of the interior in our room was aged...the finish on the door handles were chipping or rubbed off, the carpet was dirty and sticky and there were silverfish and spiders in the bathroom. The lobby was nice but didnt have much available in the kiosk. We needed to use the public computer in the lobby to find a restaurant and it was incredibly slow. Great parking and our experience at this Holiday Inn was good, probably would not stay here again.
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Demechal
icon-Business with Friends
Business with Friends
8,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good place to stay
Stephen
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Breakfast was outstanding, the hostess was top of the line.
Roger
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Property clean, Room clean, Staff friendly and professional, room rates reasonable.
Guillermo
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very good
Verified traveler
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

When I made this reservation, I chose the option of breakfast for 2, for myself and my wife. When checking in at the hotel, the receptionist stated that I had only paid for one breakfast, which was not even an option when reserving the room for 2 adults. I showed her the Hotels.com app showing “breakfast for 2” or “no extras” being the only options. She said I would have to contact Hotels.com about this. She went on to say if I wanted breakfast for 2 people, I would have to pay an additional fee. I will avoid this hotel.
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anna
icon-Leisure
Leisure
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very clean and welcoming
Monique
8,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Comfy bed. Nice staff. Perfect for a quick sleep.
todd
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Enjoy stay
Kim
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good location close to civil war sites and downtown Main Street.
Nora
icon-Leisure
Leisure
6,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Property was clean. The room nice.
Vicki
icon-Business
Business
10,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I always enjoy my stay. Excellent staff, Excellent Food, Comfortable. Everyone is kind.
Vicki
icon-Business
Business
8,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Loved the restaurant. Excellent food! Wonderful staff . Very helpful. Room was clean but a little musty. Overall a very nice comfortable place to stay and convenient to shopping mall. I would stay there again.
Number of reviews per page
20
40