Overall Ratings & Reviews Petit Palace Plaza de la Reina Hotel

First day we arrived there was a large cockroach inside the bathroom on the door. Then showerhead provided good, strong water flow BUT if you turned the water up, the showerhead would tilt back so that the water stream was horizontal and hitting the shower wall behind you. There was no way to prevent that. Then in the back wall of the room, there sounded like somebody was doing some kind of construction well after 10 PM at night. That was very strange and annoying. Signing into the hotel was also more of a chore than we found at other hotels for some reason. The staff however, were friendly and very helpful.

Great

The staff at the front desk is very helpful and nice. They took the time too show me on a map every place that I should visit, and recommended good restaurants. The room was small but comfortable enough, and the towels were soft and thick. The hotel has an excellent location, and you can walk everywhere from there.

The staff, in particular Laura in reception, were very helpful. Also a young man who was on duty Tuesday evening. A very good breakfast was provided. The 1st floor room that we were originally offered as very gloomy with not a lot of natural light. The hotel is in the old town area and central for the city.

This is an unassuming hotel with excellent service at a very central location and within easy walking distance to most major attractions. We walked to the City of Arts and Science in about 35 minutes. The train station is ten minutes away. The receptionists were helpful and courteous. We ate breakfast at the hotel every day. We had lots of fresh fruits, eggs, ham and plenty of other choices. They also accommodated my celiac/gluten free requirements. Lola, the hostess in the breakfast area, was most pleasant and helpful. She was constantly busy replenishing the food and cleaning. Our room was dated but clean and comfortable.

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Granada genuine experience

Great customer service and perfect location.The only negative points are that the air con, nor the ventilation in the bathroom, worked. The only windows we had were doors which led out onto a shared terrace area. The smell from the breakfast came into room when the doors were open and there was an unpleasant smell from the bathroom (which didn't have a window). I'd recommend the hotel, but not the room.

Really nice

Servicio al cliente un poco deficiente, algunos muy amables otros se les nota la falta de interés en ayudar

Location could not be better. Staff was helpful. Breakfast was good. Free bikes were pretty cool. Room was tiny, tiny but quiet. Lighting was fluorescent hell.

The property is in a good location close to everything

Great hotel. Walkable to lots of places. All reception staff were very helpful and friendly nothing too much trouble. Shower was brilliant.

This is a beautiful property convenient to the entire city.

Amazing experience. Staff very friendly

Fantastic location close to all the main sites. Staff incredibly helpful and friendly. Great selection in breakfast buffet. Large room comfortable bed - just a perfect stay

Excellent hotel for staying close into the city centre, being equidistant from two of the major city squares. Friendly staff and first class room service. This was our second stay at this hotel and we were as pleased with it this time as we were five years ago. We'll be staying again as the location would be hard to beat!

The hotel is centrally located in the historic district. Easy walking distance to everything. The hotel itself is modern and clean. The staff were very friendly and helpful. The room was clean and comfortable. I would return to this hotel and I highly recommend it.

Our kids loved the bunk bed room! First time finding that in Spain. We also loved the free coffee, water, and rentable bikes. Will definitely be returning!

A small hotel in the heart of Valencia. Rooms are small and basic but comfortable enough for a good sleep. Location is prime surrounded by plenty of shops and restaurants. The staff is whay really makes this property stands apart from the rest. Helpful and always willing to provide advise when needed.