We booked this hotel expecting a four-star experience and paid extra for the premium upgrade. Unfortunately, it fell well short. The biggest disappointment by far was the food. Breakfast was genuinely poor, and the buffet seemed terrified of seasoning. If you're coeliac, vegetarian or especially lactose intolerant, the choice is extremely limited. The Mexican restaurant somehow managed to remove every trace of flavour from Mexican food, we actually walked out without finishing our meal. We didn't even bother with the Brazilian restaurant after seeing the lack of vegetarian options. The premium upgrade wasn't worth the money. Table service was erratic, the food only marginally better, and on the very day we upgraded I was charged for a beer I'd ordered an hour earlier. Technically within the rules? Yes. Needlessly petty Absolutely. The mattress was worn out and uncomfortable, but the biggest concern after the food was the cockroaches. We encountered them in our room, around the hotel eating areas, and even found a dead one in the corridor outside our room. We appreciate insects exist in the Canary Islands, but seeing them in guest accommodation and dining areas was concerning enough that we went out and bought our own insecticide spray. From Thursday onwards, heavy bass from a nearby beach stage continued until around 3am every night, making sleep difficult. The only real positive was the lovely lady who checked us in. I've stayed in better three-star hotels

We loved the pools and availability of the sun loungers all the time. The food was amazing and presented for every meal. All the staff were friendly and very helpful. Rooms were spacious and bathrooms clean. Bonus to have some UK tv channels. All inclusive package had good choices and liked that there were other cafes and bars included outside the hotel . Wil definitely recommend this to our friends and family.

Everything was good, lots of shops and restaurants near by if you go half board then you have the option to eat out also.

This is a really lovely hotel. Huge pool areas with lots of sunbeds. We had booked half board and the food was really good. A couple of gripes, three euros per day to rent the security box in the room was ridiculous considering how much we paid for the week. Also we chose this hotel as it had four padel courts but none were operational which was really disappointing. We would stay here again.

I’ve stayed here before, last summer and I feel the quality of the food has improved, especially the dinner. Location is great. Right by the beach and not too far from the airport. While not in disrepair, the hotel could do with a slight refurbishment. The spa was a nice touch but not all in working order. Steam room was out of order. Guest relations staff were amazing. Lionel paid attention to detail. He heard me mention it was my sister’s bday and when we came back from the spa, wine was delivered to our room. There are definitely more pros than cons to this hotel. I would definitely return. A few repairs and a lick of paint would excel this hotel for me to give 5 stars on everything. The staff and location make this hotel super appealing xx

A superb hotel in a perfect location. Staff were amazing and a special shout out to the animation team who went above and beyond to entertain, even doing shows around the pool in the hot sunshine. Completely recommend a stay at this hotel - it will not disappoint!

Clean rooms Staff are welcoming and accomodating Good selection of food

Wonderful stay, great food and staff. Spotless clean everywhere and bedrooms

Spacious room that was cleaned daily. Staff were lovely and food was a good standard for an all inclusive hotel (We did half board). Our little one enjoyed the Kids club & the disco every evening and the hotel entertainment was great. Would definitely stay here again.

Second stay here i never have any problems at all

All good. Hotel was great , room very good , nice buffet selection

Clean and spacious. Convenient location from the bus station or to the shops/restaurant. The lobby has a wow factor. Rooms are large and great.. the hotel is so big that you need a map. Few minutes walk from your room to the beach. Staff is friendly. Food was great

Our room needed refurbishing: deteriorated furniture and bathroom door. We were next to a service entrance on the ground floor and the noise started at 8:00am; thankful that they waited until then but we were on vacation and couldn’t sleep in. Meals and service were really good. Front desk and reservation staff were solicitous. I would recommend exploring other companies for day trips, but happy they located one. We would go back but would request a different room. Final note: Just be aware that it is windy most of the time and there are crowds at restaurant; the resort was packed.

clean room, staff, amenities, Wi-Fi

Hotel was spotless Room was clean and modern Food was good and lots of choices

Excellent in every way!

The hotel is well located with a lovely beach and nearby facilities. What we enjoyed the most is the variety and quality of the evening entertainments, great also for families with kids. Also another small but important aspect was that the outdoor pools were heated so the kids could enjoy the water play even in a cooler weather.

Friendly staff - especially our cleaner, great evening entertainment, room was clean but looking a bit tired and in need of a light refurb. Pool area is great but I wish other guests respected the signs everywhere saying not to ‘claim’ sun loungers. Food selection is OK but generally not hot.

Room was clean and comfortable. No information provided at check in re location of facilities, entertainment programme, or anything about accessing pool towels or safe. No mention of any expedia VIP benefits even though I am a platinum member. Luggage room available, but left unlocked and anyone could access it.

Beautiful receptionist Zana looked after me. Room was perfect and seemed a great quiet location until the noise of an adjacent Irish pub , changed all that, after dark