Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude.

Good

Hotel staff was very helpful and friendly. Hotel breakfast was good many choices.

Why listing such hotel, the most horrible people at the desk. They forgot to call a cab an we lost a connection. Some employees told us the they get poorly paid and that is why desk people don’t care

This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal. The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation. During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant. The car park was underground and available with reservation costing two motorcycles €15 per night. We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead. The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days. The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors. I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.

Insects and dirty air.

Great location and pet friendly

This hotel was recommended to us as a luxury hotel. The Hotel sits in a great position within Bilbao & has great views. A quick & easy drive to the ferry port. We were disappointed to find that although the hotel is a beautiful building the interior is very modern. Bedroom comfortable. Restaurant very stark especially when eating alone. Food enjoyable.

Excellent location, stayed overnight before a ferry the next day. The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking. Would use again

Everything wonderful apart from having to wait 70 mins queuing at check in. After a 3 hour drive you don’t want to be waiting to get your room key. When I complained it was our fault - we’d arrived at the same time as others. What do you expect at a hotel with lots of rooms ! Also whilst in the queue it appears if you’re Spanish you can just push in ! Had a ground floor room, not a great view but did the job before getting the boat home

We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.

The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.

Poor staff attitude. My room had seem much better days

The staff was excellent- 10 minute walk from the metro.

Lovely stay, thank you all — helpful.and friendly staff

Cockroach in the room, dirty, mold on the ceiling, staff were rude. Outside is beautiful but the room was horrid

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list

Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.

Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again