Overall Ratings & Reviews Holiday Inn & Suites ST. PAUL NE - LAKE ELMO by IHG, an IHG Hotel

We had expected to dine at their in hotel restaurant but it was not advertised on Expedia or their main site that it was closed for renovations. So instead of the diner and breakfast meals we had expected we had to search elsewhere for dinner and the breakfast was poor selection of cereals and not much else. Our first room we could not open the door because of problems with the locks and our reassigned room had similar issues with the doors. It made the place seem rundown. The bed sheets were course and irritating. Probably the worst stay I have had in the last 10 years. I would not recommend.

Great service and great people

Overall not a bad stay. I will say some amenities need to be updated the rooms are far from soundproof and there’s no on site restaurant /lounge anymore. The room was spacious and the jetted tub was nice. Ample pillows and Dove products.

Nice property we have stayed at several times.

My room was good and the lady that checked me in was very respectful and quick with service, but the breakfast was horrible and the restaurant was closed down

Loved our stay! Our room was poolside. Our only complaint is our sliding door was incredibly hard to open and close. Had to put a shoulder into it. Otherwise it was an awesome place!

Very nice hotel, clean hotel and friendly staff. Wish bar was open a little later. If in the area again will definitely stay here again!

Not so great. Outdated hotel. Needs a refresh . Beds were worn out. Our room had no light . The view was a wall. Room was either to hot or to cold. Awful breakfast that they charged extra for. Just a very overpriced mediocre stay. The staff was rude to our hockey team manager. Its is good that the front desk staff did take the time to get in a remove the turd from the pool. Showed some dedication. Would not recommend this holiday inn.,

The staff were very helpful and accommodating!

Nice updates

We booked this hotel for the pool area The chlorine smell was high The pool area was dirty and towels were hard to get Price way too high considering there is an amazing water park 20 min away for the same price

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Very clean. Staff were professional, polite and helpful.

Easiest hotel check in I have ever had!! Great location for a date night hotel with many food and entertainment nearby!!

We enjoyed our room with jacuzzi tub. Very spacious and well maintained.

Lots of noise in between units

Nice hotel for my quick trip to the Minneapolis area. Good location. Comfortable and clean.

I always love staying here for a night away!

Love the ladies that work at the front desy- friendly and welcoming! :) I've stayed on 3 occasions

I liked that there is a great restaurant connected to the hotel. Service was great, the room very large and spacious. Loved the area and close to a mall.