Overall Ratings & Reviews Barceló Ponent Beach

Lovely relaxing holiday, great hotel and staff with perfect location.

Lovely hotel, spotless and friendly staff. My only complaint is that we booked half board which included draught drinks as a special offer. This isn’t the case and only includes drinks at meals, which could have been made clearer when booking. It wouldn’t prevent us from visiting again now we know.

I’ve had a wonderful stay at Barceló Aguamarina. Clean room with plenty plug sockets and the bed and linen were so comfortable. I slept extremely well on this trip. All the staff work extremely hard to make your stay pleasant and carefree, all very friendly and approachable. My only slight criticism is that I was entitled to up to 3 alcoholic drinks with my evening meal as part of half board plus promotion. The wait staff in restaurant were happy to give you your first drink but never asked me again. I had to ask if I wanted another and it makes you feel like you are bothering them when they are busy. It would be nice to be offered your second or third drink. This is only a minor issue but it did frustrate me slightly. It felt like I was being rushed to finish and leave. I would definitely return again.

We would never stay here again. The wall have huge cracks throughout the property. The dining area smells and parking is not guaranteed nor are you able to reserve it. We had to give a 20 euro deposit to get beach towels and each time we asked for fresh ones, it was another 2 euros which was not refunded. All around awful place.

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The property is very good location next to beautiful Cala, why 3,stars? Because the stuff they need to be more nice. I found the staff a little bit rude. When you ask for something is like you asking too much. If is an all inclusive hotel means all inclusive. I asked to the front for taxi and they quick sent me out to wait for taxi at taxi stations when is 93 degrees. I when store in front of the hotel and they more nice people called it for me. Need to work on customer service and will be 5 stars.

Lovely place , decent room size, very close to the beach.

The hotel feels brand new. But so do the staff. The check in process was painfully slow, the front desk staff seem to have no urgency, always slow for every request. The elevators are also very, very slow. Something to keep in mind if you book a higher floor, you’ll likely be taking the stairs.

If you are looking for a family holiday with kids under 8 feel like it’d be perfect as they have loads of activities by the pool with kids. However, the hotel staff was not that pleasant and would brush you off whenever you asked for things there’s not enough umbrellas around the pools for everyone therefore had to wake up super early to leave towels there or you’d be left on a subbed with no towels. Rooms could do with an upgrade even when cleaned they would never reopen the hand soaps or anything apart from towels which I found weird. Have to rent the towels with a deposit of €10 and everytime you wanted a change of towels it was €2 which I’d never experienced before. The food was okay not the best but not the worse either, it’s close to town and has a lovely view. Apart from that a very big let down would not revisit

This was our first time to Barceló Aguamarina. I could fault anything apart from the sunbathing terrace being a bit tight in space as the building tends to block out the sun by mid day, if your happy to get up early to reserve a sunbeam looking out to the sea then you’ll have the sun all day. Or your other option is to move to the swimming g pool around the front of the hotel during the afternoon. The hotel was immaculately clean and all the staff are friendly and very hard working. The food was excellent everyday with a good selection of salads, fruits, vegetables and meat options to suit all requirements, we were all inclusive and when we’ve been all inclusive before we’ve tended to eat out of the hotel to mix things up a bit, but we didn’t this time as the food was so good. The all inclusive alcohol options are very good also, plenty of choice of cocktails, spirts and beers. We stayed in a superior interconnected room with a sea view, the view was amazing and room and everything we needed, it was cleaned promptly everyday and toiletries were replenished. All in all we had a lovely week and would definitely visit again, hotel, staff and surroundings were excellent.

The hotel feels more like a 3 star than a 4 star. The food was very average. We ended up only having breakfast in the hotel even though we had paid for half board. Due to the hotel messing up our interconnecting rooms and only offering us 2 rooms next to each other with 2 children, we were upgraded to all inclusive, which we did not make use of. Would return to resort, however not the hotel.

Everything was great. Staff was so helpful, welcoming and warm.. hotel is very good and modern. Recommend it!

Lovely stay in a superior room. Interior very modern with minimal signs of use. Dining experience was exceptional, with half board including drinks. Entertainment through the evenings available too. Staff all very kind and helpful, multilingual too making life very easy.

The reception desk wouldn’t call us a taxi, that was very disappointing because every other hotel has done that for us no problem. Also the view was of the beach chairs mostly and not the ocean view we requested. We were on our honeymoon and did not get a nice room, so disappointing Barcelo aguamarina didn’t give us a nice room for our special occasion. Will not stay again or recommend this hotel to friends and family

Excellent location, comfortable room. Front desk staff were lovely! Food in the buffet was mediocre to poor and service was practically non-existant. Parking is pricey and street parking is limited.

Great Stay. Beautiful location

Elevators need to be fixed. Only one of 3 elevayators were working. It needs to offer coffee in all the meals.

Overall, one of the better spots on the south-east side of Mallorca. Staff was extremely helpful. Access to beautiful beach is easy and it is one of better beaches around. The all-inclusive part includes food and drinks; food is fine but not great which is usually expected from an all-inclusive option. There are great restaurants and shopping areas within few minutes. The better entertainment area is about a 12 minute walk from the hotel. If you depend on elevators, be patient , as two small elevators service the entire hotel so we took stairs most of the time. I would definitely stay again.

The property overall was alright. The beach and the water are really nice. Unfortunately because of a storm we could enjoy the beautiful turqouise water only once within our one week stay. The rest of the time the water was brown. The food in the hotel was at best mediocre and the service in the hotel restaurant very poor. Servers at the buffet were not tentative or aware of their surroundings when serving guests. Multiple times we were never asked our drink orders or after we ordered them, were not brought to us.

Great location, very clean and newly upgraded!