Room 309 was clean but unable to use both sides of the bed to get in. On side was against the wall and no side table. The room had a large clock that doesn't work and an extra tv area with stools to sit on rather than a sofa?? Not sure when this space would be used? Breakfast was good, both continental and cooked. Friendly service. Used the bar on Friday night but very quiet.

Great location for a friends wedding! Reception team gave a super welcome. Room was clean, perfect for the weekend. Bar staff in the bar, friendly and efficient!

I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date. My booking was originally for a Cosy Room. After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills. Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain! I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed! Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient. Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!

The breakfast was the worst part of the trip but by no means a deal breaker. The pastries looked unappealing and coffee was from a machine, and not a good one. Didn't try the cooked breakfast but the bar was great for dinner so that might be the way to go.

The hotel looks super nice from the outside. Very clean and elegant. The receptionist Victor is a super nice guy. He’s very funny and he helped us with everything we needed. Our room was ready early and we could go in straight away. The room was really big, the bathroom as well. Everything was clean and we had a nice view. The atmosphere in the hotel is really relaxing in total and it was nicely decorated for Christmas time. I would definitely come back to this hotel.

Lovely welcome from the man on reception - who was just back from being poorly. Lovely energy and very kind and welcoming.

Food staff very helpful

All was very good but we had to wait a long time to check in

Very good

great room, lovely staff. 4 star as there is a surprising amount of noise from the nearby Smithfield Market. I heard trucks reversing and unloading from my room, which operate from middle of the night onwards....

Great room, amazing location. Definitely recommended

We enjoyed our stay at Hotel Malmaison. The area is a delight and the Hotel was comfortable and welcoming.

Clean room, friendly staff

Lovely hotel and excellent location, staff very professional.

Eveything was great

Lovely big room Plenty of coffee tea and bottled water Massive comfy bed and pillows.

Lovely room and fab location!

Yes

Sadly, despite the service being excellent and great location, the building at the front is extremely noisy at night with the local smithfields market. lorries and people crashing about, horns beeping - very little sound insulation at all and also the bed was way too hot. they had a radiator on when we arrived and it was an inferno, had to open the window to let cool air in and leave it open as it got stuffy very quickly. all in all i would not stay again at least on the front of the building.

Great room, friendly staff and nice location.