Overall Ratings & Reviews Holiday Inn Express & Suites BUFFALO-AIRPORT by IHG, an IHG Hotel

The room super nice, recently renovated. Unfortunately major renovations in the lobby area and pool not available.

I can think of nothing that I liked. We had two rooms. The bathroom door did not close on one room. The main door on the second room was very hard to open or close. We asked for a wakeup call for 4:30 AM. It never happened. There was no coffee available in the room. I always tend to get that a Holiday Inn. The pool was out of service. It sure would have been nice to know that ahead of time. Two receptionists were disinterested.

The hotel is under major construction and has dust everywhere on the first floor. We were not warned about this. The lobby area is a joke, cramped and a total mess. The breakfast area is crowded and poorly arranged with some of the foods not available for 15 minutes (or not at all). Several staff members were surly and very poor communicators. No one was at the check-in desk when we arrived. We waited and waited until finally someone showed up. Two staff members were excellent (Lulu and Sam), but despite their kindness we will never stay at this property again. For the hefty price we paid, it was awful.

Liked that we were in a newly remodeled room. New bedding was quite comfortable. Beware you are super close to the airport if that might be too noisy.

Very nice hotel near the airport

They have construction going on due to that it was so Noisy and breakfast area was not clean and food was cold too. Fitness facility and pool were closed as well. Room and staff were good.

Horrible

The hotel is currently under renovation...we were given one of the brand new rooms...it was amazing

Pool and gym closed due to renovation so not able to use either.

Hotel is very dated and extremely dirty. Even the windows haven’t been cleaned in ages. Carpets haven’t been vacuumed in I’m Not sure how long. Looks like they have started to renovate but the hotel needs a major cleaning before they do anything. We thought about switching hotels but more a a pain since we are only here for one night and leaving early. Staff was great checking in. Area is a bit sketchy and weird.

The room was nice and very clean. The staff was very nice and helpful.

This hotel was horrible and horrible service. They did not have clean rooms at check in. They swiped our card for incidentals but never assigned us a room. When we wnet back afyer our concert they had overbooked and had no room for us. We had to drive home 3 hours after a lo g day.

Most important thing to me is internet, and it was very poor, despite a very good wifi signal. At breakfast the juice machine wasn't working.

Perfect location close to airport, good breakfast, good size room ,

The cleaning lady knocked on our door at 8am and told us we would be charged if we weren’t out on time..then we couldn’t sleep bc at 745 the construction started and sounded like it was right next door to us..this was not worth the money

Hotel is under renovations and it’s a bit dusty. Our room was not available and the 3 of us had to share a king size bed. There was a pull out sofa but it didn’t seem too comfortable.

Room was quiet (even with construction) the entire staff very kind and friendly (especially the woman running the breakfast). Breakfast was decent ... Will definitely stay there again!

I like it

Easy and convenient.

Shuttle service was very unreliable