Overall Ratings & Reviews Sunscape Coco Punta Cana - All Inclusive

They have great nightly shows & the resort staff are very fun and friendly especially Chocolate! Very welcoming and they love to dance! Our AC in our room was not working & our room was up to 83° when we told them, they said it was a general problem- that it would be fixed, but it was never fixed. Food options weren’t the best, and you need to make reservations for everything but the buffet. But, we stayed Thursday thru Tuesday and majority of the restaurants were closed. We still had a great time and enjoyed our stay!

Nag dusk scotch

Very good overall experience definitely had a great time, Only unfortunate thing was some of the restaurants were only open a few days a week.

The staff at the bar was a little rude the room smells bad

I had a great time. It was awesome.

Excellent place , good food, excelent service but the parking was a nightmare, i had to park my car outside because there was no space inside, at least you guys must have someone who help to park people outside the building, worst parking experience ever.

I did a lot of research before booking and this resort exceeded my expectations! We stayed 7 days in late April and were upgraded to the exclusive Sun Club for free through Expedia—this really made the trip. Sun Club perks included a child-free exclusive pool and beach area, a private lounge with snacks, room service, and an exclusive buffet with no wait times. It was quiet, relaxing, and perfect for couples. Service was excellent, staff were friendly, and housekeeping was great. Wi-Fi worked well, and the resort app (used for reservations and room service) was surprisingly convenient. The mini bar was a nice touch. Food was delicious with lots of variety. We especially loved Chopsticks for hibachi—no extra charge and unlimited reservations! Drinks were also great and widely available. We didn’t leave the resort, but it’s located along a strip of other resorts and the surrounding area didn’t feel very safe, so caution is advised. Minor downsides: the beach had a lot of sea moss (though they tried to clean it), and there was limited shade at both beach and pool. As for airport transportation, Uber works (don't listen to them if they say its "unsafe" or bad, they want you to take a taxi) —don’t pay more than $25 USD between the airport and this resort. The resort might provide transportation though I'm not sure, we didn't use it. Overall, this trip was a fantastic value. Consider upgrading to Sun Club 100%. We'd absolutely return if visiting Punta Cana again!

Nice room but I've been woken up 2 times early in the morning (reception & cleaning service)

Customer services was excellent. Friendly, very kind and helpful staff. Kept everything very clean. Love love love! ❤️ will come back. Que viva la Republica Dominicana!

Everything perfect

Amazing hotel, staff are the BEST! Please check in with Rosa, coconut bar drinks are wow!!! I mean can't wait to visit again💫💫

Myself, my 20 year old son and his girlfriend went for a week and thoroughly enjoyed ourselves. Booking with Expedia we were upgraded to Sunclub Adults Only and it was great. The location is not far from the airport, right on a beautiful soft sand beach and the grounds were large and very nicely kept. Our rooms were large, clean, the bed was comfy with extra pullows, a super soft blanket and i had control of the room temperature. There was a mini fridge in the room that was stocked, a coffee maker, ironing board, jacuzzi tub, large rainfall shower, and a nice dressing area. Soft robe and slippers, large shampoo, body wash and even body lotion. Staff were friendly and helpful, food was plentiful and varied.

Muy buena atención de parte del Personal muy amables y respetuosos ,serviciales ,la comida todas las instalaciones de igual manera volvería sin pensarlo 10/10

Nice property. Good food. But the staff is most definitely 10/10

The staff was very friendly and the property was well kept! Many options for food and plenty of bars! We had a group of 12 and really enjoyed ourselves!

Resort is just OK. I arrived at noon, no early check-in, so I returned at 3 PM, my room was still not ready. I waited until 5 PM for my room to be ready. I discovered hair and sand in the bed and the pillow cases stained. Waited another two hours before housekeeping arrived. Most staff were friendly, except for a few who seemed annoyed when asked for help. If you’re an english only speaker, bring a translator, most staff have limited english skills and won’t be able to fully understand requests. Resort itself is nice enough. Some areas have fallen into disrepair, the rooms could probably use a bit of an update. There are no dressers, No place to put your clothes into a drawer. There is only a closet with a couple hangers, you’ll live out of your suitcase. The food was not great, I tried a lot of what was on offer, but most dishes weren’t good or hadn’t been cooked properly. Hard potatoes and half cooked pasta. We paid extra for a lobster & steak dinner one evening and it was overcooked/tough. The beaches and shore are covered in kelp/algae that wraps around your legs. There are very aggressive vendors selling cigars, jewelry excursions etc on the beach. They are not affiliated with the resort but are CONSTANTLY soliciting while you try to relax. Shopping trip they offer isn't worth it, you’re better off walking down the street to the marketplace there and supporting native Dominicans. The highlight of my trip? The ocean view & Dolphin trip (not affiliated with resort)

Customer service and cleanliness for me are a must, and you all did excellent.

Resturants were hit or miss. Chop sticks was good. Tiki taco was good. Even though its Italian food. Sunnys Delight was great. Brazilian restaurant horrible. Never had enough meat for tables on skewers. Plus waiters kept going to same tables. Buffet was horrible. Salad bar was bland and sides that were hot were not. Checking in was fast and easy! Stayed on adult side. Except room had no wash clothes. Called 4 times between 4pm-10pm on first night there. Had to go down to desk and let them know about there service. After i exspressed myself had no more issues. Room service was great got to be well known. Asked for Caliente. Got Caliente! Adult side buffet was great. Had to be in there within first 2 hrs of opening. After that food wasnt replenished as well. Staff was great and friendly. Pool side had bar and small buffet in adult side. Great presentation of snacks. Except flies got to enjoy more than myself everyday. Told workers to see if sandwiches could be covered. Guess people like flies on food. Drinks from staff at bar were good. Limited choices on alcohol. Made it work though. Shows were good. Except they start after 930pm. Thats way too late. Need to be earlier like 8pm. I say for families with kids. Plus no night club there. Also bars close at 11pm and open at 10am. Liquor in rooms are a no other than 2 bottles of beer. Beach is a waste. Cannot kayak but so far because of boats. Seaweed is all on sand and water. Pool side is better just go early to find a chair

Overall Sunscape Coco Punta Cana was average. Entertainment was excellent, however it is almost impossible to reserve a table for dinner at an actual sit down restaurant unless you do it 3 days in advance (reservation has to be on their app). I paid a lot of $$$ to stay at this all inclusive and every meal I ate was buffet style (no wow food either). For that one reason I would not return. Beach sand is very nice but a lot of seaweed. Average drinks, room was clean but a bit hard to find a chair poolside since everyone puts a towel down early in the morning. They did let me check in a hour early. Very close to airport.

Everyone was so pleasant food was great place clean.