Overall Ratings & Reviews Comfort Inn & Suites Chattanooga West - Lookout Mountain

Nice hotel, near the caves and aquarium.

It was clean and nice. The only complaint I have is the pool was cold as eyes indoor pool needs to have a heater on it.

Friendly staff, clean rooms, comfy beds, location is great easy to get to main attractions. Breakfast is what you expect. Overall great stay and would stay here again.

The continental breakfast was very good. There’s not enough sitting for people to eat.

Front desk staff very friendly and efficient

Clean and friendly staff.

Despite there being a huge party of families with a lot of kids, our stay was very peaceful. The pool was up to date and clean. Our room was very clean and smelled fresh. All the staff we encountered were amazing and so kind!

Front desk was kinda abrupt when we checked in. Property was nice and well kept. The room was perfect for our needs. The breakfast was minimal but tasted decent.

Was clean. Room was nice enough. In kinda dumpy area.

The room was nice. Only complaint was our floor was noisy most of the night. I think a ball team was staying there and it was a little noisy.

If i told you all examples of the laziness and lack of 'caring" with this place, you would never believe it Shower Curtain bar was broke off wall on one side of wall causing curtain to bunch in middle and NEVER stay closed, not to mention dagerous if it fell or slipped on drenched floor. Called down to ownership at front desk and was told "Well, what do you want me to do? It wont fall on anyone" Bedsheets were DISGUSTING when pulled back covers for night with blood stains and dried (boogers) (werent clean at all) CALLED FRONT DESK AND WAS TOLD THEY DIDNT HAVE ANYONE TO.BRING UP CLEAN ONES. WHEN I THREATENED TO LEAVE SHE BROUGHT ME CLEAN SET BUT HAD TO CHANGE MYSELF BECAUSE "MY SHOULDER HURTS TODAY" AND LEFT. NO SOAPS IN BATHROOM HAD TO GET FROM WALMART DOWN ROAD, DIDNT LEAVE CLEAN TOWELS ANY OF 4 DAYS EVEN AFTER ASKING Day 3--asked for garbage bag ( for dirty clothes) was told would have to wait until tommorrow when housekeeper arrived to get because SHE WAS EXPECTING CALL FROM SISTER AND COULDNT LEAVE FRONT DESK! I KEPT THINKING IT WAS EITHER THE "TWILIGHT ZONE" OR A HIDDEN CAMERA SHOW. PATHETIC PLACE, PATHETIC OWNERSHIP, STAFF, COMPLETE WAIST OF MONEY AND DUMP

Easy check and friendly staff

Check in was quick, friendly staff. But our room had several broken items - worst being the top door lock. Would not return.

Was not in a nice area and considered my service animal as a pet. The hotel smelled like urine and the seats were not clean. Everything looked unsanitary.

The room was okay .. no real complaints , breakfast was not good at all . Very small selection for the amount of people who were there for memorial day weekend. Probably the worst breakfast I've ever experienced. & The front desk attendant that checked us in wasn't friendly but overall, it was convenient for the activities we traveled there for.

Check in was at 3pm, got there at 4:15pm, got assigned a room only to find out that it was still being cleaned. Room was clean and comfortable, but did have a spider on the bed. There is a motel next door that looks a little shady. Very little parking at this hotel.

Great hotel! Front desk staff was quite nice and the room was clean and quiet. The bed was wonderful and so were the pillows. Best was the water pressure in the shower! The towels were new and thick and soft. Such a great hotel

Perfect for a quick rest and back to the road. Breakfast was good

6 cars in parking lot with bout 8 people smoking dope for 3 hours Homeless people loitering around the property and at gas station adjacent to the hotel. My wife did not feel safe going to the car by herself Will not stay there again

The locked side door was propped open in the evenings. The pool was chilly and paint is peeling all over the pool deck which gets on your skin. The pull-out couch was stained and had a thin mattress- could only work for a smaller kid. The staff was friendly and attentive, but the facilities had room for improvement.