What really set this hotel apart was the staff. Throughout our month-long motorcycle journey, we stayed in many places, but nowhere else matched the friendliness and professionalism we experienced here. Every staff member greeted us with a smile and went out of their way to be helpful.

For the price it’s worth it actually not bad beds fairly comfy, maybe bring your own pillow if you don’t like stiff ones. The location is perfect right in Jasper and prices reasonable around 250 for 2 nights. Also bonus the 3 hot tubs and pool/sauna amazing exactly what is needed after a day of skiing. Also have vending machines all over for midnight munchies.

Old and far outdated. Every step, the floor is creaking. No cleaning service, you must get your own towels. No parking, we had to park down the road. Bedding is horrible, sheets are best described as thick paper. Terrible sleep all three nights. Hot tubs are outdoors and uncovered, not ideal unless you’re drunk and don’t care. The indoor pool and warming pool are in a completely different building. Change rooms not maintained and everyone walking in and out in their boots like it’s the lobby. Everything is inconvenient. I’m not sure how this place has such a good rating. Paying a premium price for this adds insult to injury. We will never stay here again. If this is the only option for lodging, go to Banff. This place is shameless, be honest with your reviews if you’re going to stay here. Super disappointed!

We had a really pleasant stay at Tonquin Inn in Jasper. What made our experience especially memorable was Syam. He was incredibly helpful and took the time to find us a great room at a very reasonable price, which we truly appreciated. From the moment we arrived, he was polite, professional, and genuinely caring. It’s not often you come across someone who goes out of their way to make guests feel comfortable and valued. His support made our stay smooth and stress-free. The hotel itself was clean and comfortable, but Syam’s excellent service really stood out. We would happily stay here again and definitely recommend this place to others visiting Jasper.

We stayed at Tonquin Inn for one night. As a motel, the room was spacious, the gardens are nicely kept, and there are outdoor jacuzzis — overall decent for its category, though the property clearly shows its age. Our room had two queen beds and a kitchen, which sounded great in theory. Some parts of the room had been partially renovated, but many areas were still very dated. For example, the kitchen cabinets and furniture were quite old, and the sofa was so worn and dirty-looking that we didn’t feel comfortable sitting on it. The kitchen setup wasn’t very practical either: no paper towels and no ventilation/extractor fan. When we pan-fried steak, the fire alarm went off, which gave us quite a scare. We quickly opened the door to ventilate and called hotel staff for help. They explained that the room has a fire alarm but no sprinklers, so there was no risk of water damage — reassuring to know, but it would have been helpful if they had informed guests about this beforehand. The staff were friendly and tried to help, but because there was no exhaust fan, the garlic and cooking smells lingered all night, making it hard to sleep comfortably. Bottom line: good value for a basic stay with spacious rooms, lovely gardens, and outdoor hot tubs, but maintenance and cleanliness need improvement. Before booking, it’s a good idea to ask whether any rooms have been recently renovated, so you can choose the best option available.