The Champlain Waterfront Hotel, an Ascend Collection Hotel

Explore The Champlain Waterfront Hotel, an Ascend Collection Hotel
8,4
Very Good
From 1.001 reviews
Cleanliness

8,8

Room Comfort

8,6

Service and Facilites

8,8

Traveler Reviews The Champlain Waterfront Hotel, an Ascend Collection Hotel

Number of reviews per page
20
40
Top reviews
Suzette
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My second stay. In a great location. Limited parking behind hotel offsite parking available but it rained all four days and walking a few blocks to the car was inconvenient. Breakfast was average. Biggest issue is space planning in the bathroom. We had a king size room. The sink takes up the entire counter. No place to set anything other than the top of the toilet. Evidently some rooms have a glass shelf which would have been nice.
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Olivia
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean, nice staff
ian
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Terrible secondary parking arrangement with poor instructions and directions to it. Small room with annoying pidgeon at our window. Day time receptionist pleasant and appologetic.
jen
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Checking in was not pleasant. We reserved a queen room with fireplace and never got this. We were given a double bed and no fireplace. The guy at front desk said they do not have fireplaces. SO WHY IS IT LISTED TO BOOK??THE CONTINENTAL BREAKFAST IS THE WORST WE HAVE HAD. NO fresh fruit or real orange juice. No peanut butter. Parking was a HUGE ISSUE. There are only maybe 10 spots behind the building and you have to walk around the hotel to get to the back. Do not recommend this place at all. I’d rather pay the extra money and stay at a hotel that is comfortable and a nice continental breakfast.. we have stayed at so many hotels with continental breakfast and they’ve been lovely. This one was the worst.!!!!!! Not worth $200 a night.
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Charles Drew
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

xxx
John
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was great!
Josh Joshua Joseph
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff (think baylee) helped out super much! She made the stay better overall
Marc
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great PLACE!!!
Wilfred
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a very enjoyable stay at this hotel. The staff were verynfriendly and helpful. There are many restaurants and shops within easy walking distance.
Campbell
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice place ,but very small space in the room.
Jeanette
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great bed, pillows and linens. Room was clean and well appointed. Kudos to the owners for the well done restoration of a grand old hotel
Taylor
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Bathroom was quite dirty
zhaohui
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is clean, tidy, hygienic and comfortable, and the food is rich in nutrition.
D BLAKE
8,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great value, great location. A lovely old hotel with updated rooms. A little rough around the edges.
Alon
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Limited parking. Small lot. Toilet was not working. Were given replacement room. Courteous staff. Especially Penny. Sticky floor in elevator. Otherwise not bad for a hotel built over a century ago.
Maria
icon-Business and Leisure
Business and Leisure
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Should have better service
Devon
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

For the price, it was good.
JOSEPH
icon-Leisure
Leisure
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast was poor
Marcelo
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very courteous
Amanda
icon-Leisure with Partner
Leisure with Partner
2,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

As soon as we arrived, we were told we had to change rooms because they overbooked. There was no toilet paper in the room and was told I had to go down to the front desk to get it myself. Then I was told that I could only pay exact cash for bottled water and not debit as it was an inconvenience. The girl that was working October 10 around 7 PM was horribly unfriendly and I will never be spending another night at this hotel because of this. This is not the way you treat someone who is paying over $200 a night to stay at your hotel. This person needs to learn how to deal with customers and put a smile on her face.
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Number of reviews per page
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