Overall Ratings & Reviews Chase Suite Hotel El Paso

My friends and I loved the place. I came into town and met up with some El Paso friends. We loved having a kitchen at our disposal with all clean glasses for our cocktails and spoons and coffee; we loved it. TV's in all the rooms and air conditioning. Everyone noticed how clean and luxurious it felt. The check-in staff was more than accommodating and friendly. If you're having a gathering and want your friends to be impressed, stay at the Chase Suites - you won't be sorry.

My stay at this hotel was nothing short of fantastic. From the moment I arrived, everything exceeded my expectations. The breakfast stood out in the best way not your typical hotel fare, but more like delicious, comforting home cooked meals. I absolutely loved it! The bed was incredibly comfortable, and the location couldn’t have been more convenient. The entire property was spotless, and the staff were genuinely warm, attentive, and professional. To be honest, I was pleasantly surprised by how exceptional this hotel turned out to be it’s definitely a hidden gem. Part of me hesitated to write this review because I’d love to keep this place all to myself, but it truly deserves the praise!

The hotel is old, which is fine, but they should really invest in new mattresses. Plus, we didn't get any Expedia VIP perks, so don't expect them.

I love that it felt like an apartment with privacy and very convenient

Great room! Clean large and fully furnished kitchen

Very good stay and convenient for the price. Thank you.

The breakfast was disappointing there really wasnt anything when we got there at 830. There was only one waffle machine and a lady was hogging it making multiples after multiples not letting anyone else use it. The VIP i paid for wasnt really anything special. Actually no perks we involved. I asked for a refund since our room had roaches. Ive still to see it credit to my account. Definitely wont stay again. Thank you to expedia for getting the front desk to answer the dang phones

My family and I enjoyed our stay. The pools were nice. Breakfast was good. The only thing I didn’t like was they say breakfast ends at 9 but they were cleaning and putting everything away by 8:30.

It was nice I had thought it was a living room and a separate bedroom it wasn’t I did find a huge cockroach Food was pretty good loved the Texas sized waffle

We loved the room and the accessibility to nearby restaurants. The staff was very friendly and courteous. Definitely coming back.

Real clean and nice service teams

The hotel was awesome and the pool area was amazing! Had a great stay!

The property was in close proximity to the numerous locations involved in my trip to El Paso.

Staff was amazing, accomodations and rooms were equally as amazing. Isela at the front desk made check in very pleasant, as well as the other staff throughout the day. My wife and I were in town for the Coldplay concert, and it was refreshing when the staff asked at 0500 AM as we were checking out to fly back home, "How was the concert?" The amount of care every staff member emulates made El Paso and the concert all that much more amazing. Thank you again. We will see you again in the future

I was upset because the price for the room was triple because Coldplay was in town and all rooms were book. Why raise the prices for room by double or triple the price? That is not fair for the consumers.

This level of service is unacceptable. I lost valuable time, experienced extreme discomfort, and felt disregarded as a guest.

Thomas the front desk employee was super helpful. It was a 103 degrees but the apartment was nice and cool. A suggestion could be have more variety in vendor area. I had a great time. Also very close to Airport but we never heard a plane.

Staff were amazing and very friendly and helpful the room was very clean.

Staff is friendly and professional. The suites are like mini apartments and are ready for a short or long stay. They are a little outdated but not enough to not want to stay. The continental breakfast We’d stay here again.

Uno de los mejores hoteles que me he quedado, el precio muy bueno, la persona que me atendió en recepción fue increíblemente amable, el area de la alberca hermosa, y padre para hacer una carnota asada, definitivamente lo recomiendo