Overall Ratings & Reviews Springhill Suites by Marriott Billings

Convenient location with Texas roadhouse next-door. Staff very helpful and friendly . Hotel appears to be clean until you start looking closer. Definitely needs a good deep cleaning. Hotel curtains stained, some sort of stains dripping down wall, carpet dirty.

This springhill suites was clean. The check in was easy, the staff was friendly and accomodating.

The room was clean. The bed was a little uncomfortable.

Clean, spacious room, nice staff with minimal high way noise. 3rd floor room had good view of BNSF RR mainline (a bonus for us). Hotel is only a few minutes drive from downtown restaurant area and other shopping.

The customer service at check-in and check-out was a great experience. Rooms were very clean and the property overall as clean. The pillows and mattresses were not great though. You may want to bring your favorite pillow.

Room was comfy and had allot of space, nice big rooms

The hotel was at capacity and yet it was quiet and clean. Rooms were clean and spacious. Staff was friendly and helpful.

Very comfortable room and clean. The bathroom was clean but I think the bathtub does not conform to SpringHill Suites quality. Should be replaced. I would stay here again.

The man behind the desk at check-in could not have been more helpful or professional! We made some changes at check-in to our original reservation and he was very helpful with what could have been possibly complicated.

Excellent!!

Kind staff.

Front desk staff are professional and friendly.

The staff was friendly and rooms were clean

Will stay again when I’m the area. Room was huge and my nephew loved his pull out couch.

Nice big room, comfy bed

Will definitely stay here again. Very clean and comfortable!

Very clean and friendly staff.

Beds are on the firm side, great breakfast & daughter enjoyed the pool. The only issue we had was noisy neighbors and street noise. 2nd night I had to call down at 1 am and ask that they call the rm next to us and ask them to quiet down and stop the kids from jumping on the beds & hitting the wall. Not sure if they actually called because the noise didn’t stop till the kids passed out & then the adults continued to talk loud. I think having a quiet time policy that’s enforced would help!

Great location and great staff.

We decided to stay at the Springhill because it was conveniently located right next to our dinner spot, Texas Roadhouse! First of all, it feels fresh and clean. The breakfast had a nice variety and I liked the coffee bar. The room was nice and quiet, didn’t hear a peep all night! I liked how large the room was, with a TV that could be turned away from the “living room” as my baby was sleeping in there. The hot tub was nice and hot and the jets were very powerful! However, there were so parts of the Springhill that I didn’t enjoy. They only had one crib in the whole place and it was already being used that night, I think having two makes more sense, but that might be a personal opinion. Next, we were excited to use the pool, but it was quite literally freezing! There was no way we could get in it let alone take our baby in, the pool area was also creepily dark. After that disappointment we went to our room for a nice hot shower, no HOT WATER! Front desk said there wasn’t anything they could do. In the morning I went to make a warm bowl of oatmeal at the breakfast area, no microwave! They had hot water, but I like milk. Overall, our stay had pros and cons and I tried to include some good points so I don’t come off to Karenish. We will not stay here again as I think there are better options nearby at the same price point or less.