Holiday Inn PHOENIX - CHANDLER by IHG, an IHG Hotel

Explore Holiday Inn PHOENIX - CHANDLER by IHG, an IHG Hotel
8,8
Very Good
From 850 reviews
Cleanliness

9,2

Room Comfort

9,2

Location

8,8

Service and Facilites

9,0

Traveler Reviews Holiday Inn PHOENIX - CHANDLER by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Jeanine
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

DO NOT STAY HERE!! My new credit card that was only used at this Holiday Inn was hacked with several $500+ charges. I booked the first night through hotels.com, the next day i decided to stay another night so i called the front desk and she took my credit card info. The charges started the day after i checked out. I called and spoke with a manager, Heidi, and she was so rude!! She told me there was nothing she could do and wouldn't even let me speak. I tried giving her my room number thinking SHE would want to address an employee stealing customer card info but NOT AT ALL. HEIDI WAS EXTREMELY DEFENSIVE AND RUDE, SHE IS PROBABLY WHO TOOK MY INFO. BEWARE OF CARD FRAUD AND MANAGEMENT DOES NOTHING EXCEPT CUT ME OFF AND GET DEFENSIVE! SEEMS LIKE HEIDI IS RUNNING A SCAM!!!
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La Verne
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A great hotel and location.
Theresa
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Although I did not like paying an additional fee for parking in an unsecured lot, this is my only complaint about my stay at this Holiday Inn. The staff at the Chandler location were wonderful. A super friendly greeting every time I passed through the lobby. Any issues or concerns with my accommodations were addressed promptly and to my complete satisfaction. This is a great place to stay.
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David
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Friendly, helpful staff makes the stay really enjoyable.
April Michele
icon-Leisure
Leisure
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The front desk staff was wonderful, helpful and compassionate. The ladies were welcoming, personable and genuinely kind.
esthermarie
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful pool
James
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Charged us $12 to park when the neighboring business (restaurants, etc) were free.
Margaret
6,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was quiet and nice but the tub had an serious drip and they had me wait for my room out in the pool area when it was 111 degrees.
Vance
6,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.
Richard
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

My stay at the hotel was wonderful, the receptionist was so sweet and welcoming,i will definately be there again, over and over.
Shelley
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The lady that checked us in was extremely friendly and really established a great tone for the stay
Jose
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nobody told me I was going to pay for parking I did not pay for parking even in Vegas plus that should be advertised when reservations are made so that you have a choice of looking for another place if you don’t like to pay for parking
Ken
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Everything wasgreat.
Crystal
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great customer service. The manager was phenomenal.
Stephen
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

$12 to park. Another way to get more money from you
Jose
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean
Tanya
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I did not like that breakfast was not provided. We were only staying one night and neither of us are big eaters so we left left to get a more affordable meal.
Marquis
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Spacious and peaceful. Great location.
Michael
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great customer service. Sucked we had to pay extra for parking never had to at other properties
Joan
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Well maintained and great staff
Number of reviews per page
20
40