Overall Ratings & Reviews Holiday Inn Express & Suites LAFAYETTE by IHG, an IHG Hotel

We had a little trouble with the check-in but it was taken care of very quickly. It is a nice location.

Overall rude manager. Told me I could have a certain room and kept lying to my face when his other employees were telling me different things.

A tired property

Room smelled musty

The staff was great at check in. When there wasn’t enough towels in the room, they gladly fixed the problem within a few minutes. Bathroom cleanliness is the only issue that could’ve been better.

Staff was very friendly, efficient and helpful.

Property was conveniently located & available for a last minute stay. It was fine as far as comfort. Basically what you would expect from a side of the highway motel in between towns. However, this was in the middle of a bustling part of town & it didn’t feel clean or safe enough and seems to be missing out on opportunities to level up their game for where it is located.

I’ve worked in customer service so I’m one of those people who are not hard to please and don’t like complaining. The first room I got as soon as you entered the whole room smelt like mold/mildew. I now work as a dorm room coordinator so I know the signs and how it can spread onto objects and cause health issues. I went to the front desk and told them the issue and their solution was offering air freshener. I then explained that it wasn’t about the smell, but what caused the smell that was a concern. I asked for either a room change or a refund. She immediately told me she cannot issue a refund (i understood) , but also told me she didn’t have any rooms like mine so I asked if I could speak with a manager or get a different style room. She goes to the back and talks to a manager on the phone and then came back and proceeded to offer me a different room at this point she had an attitude and threw my key onto the desk. I enter my new room and it’s the exact same style room I had before (the one she told me she had none of). Overall my experience here after that was mid at best. Breakfast was obviously old and the new room I had wasn’t even completely set up and missing things such as towels sheets so on.( which she could’ve told me wait and I would’ve again I’m not hard to please was overall very calm and nice throughout it and tried to be understanding)

easy access

Not good. Will not rebook

👍

We are in town several times a year and always stay at this location. Convenient. Clean. Good breakfast.

Great location, employees were friendly. Found 2 live cockroach in the restroom and neighbor blared their tv all night long.

Rooms stink

They gave my room to someone else so we had to cram into a smaller room.

Everything was good

Very outdated, we got a suite & the room was old & had a smell, the bathroom was the worst. Bed could have been better, very uncomfortable.

The hotel is ok, it’s an old building they tried to do surface updates too but they were done poorly. Our tub/shower had chunks of paint peeling off the bottom of it. Carpet looked dirty, grout dirty etc

Several days my room was not cleaned. i asked the front desk lady about it and she got real offensive about me asking. i stayed for 24 days and the last 5 days my room was not cleaned once.

Good