Overall Ratings & Reviews Courtyard by Marriott Chapel Hill

everything was great. only thing I did not like was having to pay for parking. it was only 5.00 per day it wasn't about the money just the fact you had to pay and there is no where else you can park. other than that I would definitely stay there again

Convenient location, quiet and comfortable rooms. Building is under construction so workers in and off floors. Carpet in some areas are worn and dirty-likely due to work.

Very nice stay. Great amenities and comfortable bed. Safe area, convenient to stores and food. My only feedback for improvement is that the carpet in common areas/elevators looks really worn out and the furniture in room shows signs of use/stains. Will definitely stay here again.

This property just started charging for parking. We have stayed here before and never been charged parking. They are located in a wooden area with a flat surface parking lot. Not sure why they are charging for parking in the middle of the woods. Very disappointed with this.

Beautiful hotel with nice lobby and pool. Rooms are large and spotless. Front desk was excellent.

Air conditioner was really loud.

Very nice stay even though I only stayed one night. Room was very clean and the staff was appropriately nice and pleasant.

Pool closes at 6:30! Ripoff parking fee of $10 plus $1.50 service charge! No free breakfast - but they will sell you a $6 bagel!

Very clean space, staff was very friendly and made sure we enjoyed every night while here in Chapel Hill, NC.. Danielle was amazing

Robert was a big help with reservation and room prep. $10 parking hard to understand.

We chose this property for the amenities. The pool and hot tub were not able to be used. Big bummer for our weekend getaway. Also lots of kids running around the hallways and outside unsupervised and loud!

The lobby puts on a big show, but the rooms were pretty underwhelming. I also booked this hotel 4 months in advance and specifically booked this one because it was one of the few in the area with an indoor hot tub and pool. When we got there, it was closed. When we asked the front desk they said that it was, “Just the time of year for the pool to be transitioned outside.” I can certainly understand that there are times pools will be closed for scheduled maintenance or even surprise unscheduled maintenance. But if it is going to be scheduled maintenance, I feel like they should have to put a note up in advance on the website. Feels misleading otherwise. The staff were so incredibly helpful. The service was great. They made it right and were very kind with what was honestly somewhat of a silly complaint. Grateful for the staff but was overall unimpressed with the hotel itself.

there was construction going on in some rooms

The room left a bit to be desired, it was not very clean, there was hair in the tub, the beds were barely made. The highlight was breakfast was included in the cost of the room, the onsite cafe is pretty good.

First room had steady faucet drip in shower, non-working refrigerator which we needed for insulin, no sound on tv. The pool is much smaller than photos represent with open lighting & heating vents over the pool, electrical hazard, whirlpool was green, tepid & hardly any jets. Breakfast bar is slow, employees rude, as was front desk person. They charge $10/night to park in their lot! I would not recommend this property to anyone!

Had a few issues, but they were very quick to make it right. Definitely the hotel. We will stay at when we come back.

The hotel was at a perfect location for a conference. Friendly staff, great service and well maintained.

Super convenient. Had to pay for parking and breakfast. Very comfortable room. Very clean.

Would not recommend this property. Not only is it somewhat dated, there is an $11.50/day parking fee. The first item on the list of amenities when I booked was “free parking” yet I had to pay $10/day plus a $1.50 service fee. This is a bait and switch and made the whole experience unpleasant. There were maybe 10-12 cars in the entire parking lot. It isn’t in an urban area with limited parking. What a scam. I contacted the hotel two weeks ago and have not received an answer. The management knows what they’re doing and refuses to address the lies about parking fees. Expedia should require this property to update its listing to the correct information so other travelers aren’t surprised by this useless charge, or remove the ability of this property to list itself on Expedia if it continues to lie.

Nice clean hotel I did not like having to pay for parking. It was an open lot. No gates, security, nothing! So what was I paying for? It was $10 a day and then a $1.50 fee?? So $11.50 for what??