Overall Ratings & Reviews Extended Stay America Suites Fairfield Napa Valley

I want my refund the room was disappointing and dirty

Everything was great

Good experience

Really appreciated the care and attention the staff gave. Also the aesthetic was nice; however the interior of the room, could use a little updating, especially the furniture/dressers. The bed was comfortable though. It was peaceful/quiet, and the security wasn’t bad. Thank you for an enjoyable stay.

SHAY ecepionis

Very comfortable and the staff was lovely!

The clientele in and around the property frightened my children & the hotel smelled dirty. There were no ice machines on the property & the breakfast was disgusting. What a waste of money!

Old furniture, noisy and rooms smelled of smoke. Won’t stay there again-very disappointe.

Staff was ok, and that’s about the only positive things to say. I’ve stayed at better, cleaner places in 3rd World countries. Place smells like sin. Grab-n-go breakfast was coffee and Nutri Grain bars. Definitely better options in the area. I wouldn’t be surprised if they have hourly room rentals. L Genuinely surprised Expedia even allows this as an option.

The remote control to the TV did not work. We arrived after hours from a concert.

Good location! Easy to find. Friendly 24/7 service even when I needed to check out at 4am.

No towels, no paper toilet, room smell cigarette

Burn marks everywhere

My stay was nice, I felt safe and it was clean .

It was a convenient and economical spot.

Seamless absolutely seamless from management to front desk to the evening staff followed through with all promises, extremely clean and friendly

The only problem that I had was the dog hair on the carpet from prior renters with pets. Some people are allergic to pets I feel extended stay should only reserve certain rooms for pets only

The staff was very helpful and friendly. The area was very quiet and the best part was the hotel is very pet friendly and provided poop bags and a couple of areas for your pet to handle their business.

Title: Terrible Check-in Experience – Unhelpful Staff and Poor Management I had a terrible experience at this hotel. When I arrived late at night after a long road trip, I was denied check-in due to a system issue on their end. Instead of offering any assistance, the staff told me I had to wait for an hour before I could get a room to rest. Despite my exhaustion, they refused to let me use the restroom, which was extremely inconvenient. When I asked to speak with the manager, they did not allow it. I even told them that I didn’t want to leave a bad review, but the employee coldly responded, “You can write whatever you want.” This level of customer service is unacceptable. I do not recommend this hotel to anyone.

Stay on a Friday & Saturday for business trip. Room was clean - had a bit of an odor. Left the windows open and made it better. Our truck got a quarter window busted out in the parking lot.