Overall Ratings & Reviews GR Solaris Cancun & Spa - All Inclusive

The hotel has the best staff in the world

This is the most beautiful experience I had in my vacation in Mexico with GR Solaris hotel. I recommend this hotel to others

The daytime entertainment. Shopping center.

The hotel was very beautiful. I’m very nice very clean and it smells so good and the staff they were great very helpful. Very nice people very polite. They do everything for you work so hard. I did not like the food too much. It wasn’t that great and I did not like the spa and the manicure and pedicure. It’s not professional job overall it was pretty good

This was our first time staying here and we had a great experience! The staff was so helpful and friendly. Our view from our room was incredible. They have various options for food so it is easy to find something you will like. Loved that they had more formal dining options available. Overall, it was a great experience.

The stay was amazing, I will be returning soon.

Me encantó súper bien le doy un 1000

Súper complacida hacen buen trabajo

Good

I was very disappointed with my stay at GR Solaris. The buffet food was basic and repetitive, and making reservations at the specialty restaurants was extremely difficult, which became frustrating. However, the most upsetting part of our trip happened during checkout and unfortunately overshadowed the entire experience. I had booked two rooms. Two of our friends were checking out earlier than my husband and I, and they had multiple carry-on bags. We walked with them to the reception to help with their luggage. While there, a staff member insisted on removing our wristbands as well, even though we clearly explained we were not checking out—only assisting our friends. The staff did not seem to understand or accept this explanation. After leaving the hotel to walk toward a nearby bus stop, another employee ran after us, calling out that we needed to return to have our wristbands removed. We again explained the situation and kept walking. Then, surprisingly, a different man approached us about 100 meters from the hotel and said he had been sent by the hotel. At that moment, I felt extremely uncomfortable and watched, and the experience left me very unsettled. This level of response felt disproportionate and left a lasting negative impression. Unfortunately, because of this, I won’t be returning to Cancun and cannot recommend GR Solaris based on my experience.

Customer service was terrible

Entertainment crew was second to none! Rooms were dated but clean. Pools were clean but in need of maintenance, like the rest of the resort. The comon area restrooms constantly smelled bad and were always dirty, the bathroom at the pool was so bad you could not stand to be in it. The resort is in need of a lot of maintenance, broken tiles, wall damage, stained paint the list goes on. They say it was updated in the last 5 years but i don't see it. Grounds are just okay, nothing special. The food in the buffet was decent at breakfast but not so much at lunch and dinner. The pizza at the grill was a winner. The 2 specialty restaurants were decent but half empty and not able to get a table or reservation, not sure why. The shoe policy in the restaurant was selective, inforced with some not with others. Flambe coffee is a must! The staff were great. We are pretty seasoned travelers to resorts and are not hard to please, that being said you get pretty much what you pay for usually, and this is true for this resort. I will give it a 5 out of 10

Very clean, staff are friendly & helpful, food is decent. It’s a smaller resort but very nice! Love the pools & pool bar!

Our room was on the second floor and I can tell you exactly of all the delivery times because we were awakened at 3 am every morning. Not only by trucks backing up but also they power washed some crates and that kept us up for the rest of the time. VIP? I don’t think so

The stuff was really nice and the resort was smart

The hotel was great. Everything was amazing! Only thing, I didnt receive my bottle of wine on arrival.

Very nice place, the food was very good. The personnel was nice.

The property was small and intimate. The restaurants did not have much availability though.

Solo fue una noche lástima ,fue estupenda de seguro volveremos todo estuvo genial

Great place