The service was perfect and the lobby and other amenities near the lobby were beautiful. However, I found that my room quality was lacking. The bathroom was well done but everything else needed some work. There were several deep scratches on the floor, the light bulbs were all different colors which was disorienting, the bed itself was quite stiff, the room felt a little dirty and overall the experience was a little underwhelming given the star rating of the hotel.
This is a little outside their control but I found the surrounding area of the hotel to be a little uncomfortable as well, as it was dirty and had interesting characters waiting outside to solicit us at times.