This is my third time staying at Berns, and usually recommend my American family to stay there when they visit.
This time I had a bad experience, which could have been easily fixed with better service. There was a mini bottle of wine and a mini bag of chips on the table as we entered the room. We thought it was a welcome gift. We were charged 450 SEK for it upon check-out. We asked if there was anything that could be done, since it was a misunderstanding, but were refused. It felt like it was purposely put there without a price tag to get guests to make that mistake (also, 400 SEK for half a bottle of wine is quite aggressive pricing). I found the receptionist cold and unfriendly, and it really put a damper on my experience at Berns.