We had a very pleasant stay at the Puerto Resort. The rooms may be a bit old-fashioned, but they were clean and well-maintained. I noticed that they were refurbishing the fifth floor, which suggests that they have plans to update the decor in the future. If you'd like, you can request daily cleaning and towel changes. The rooms are spacious, with plenty of room, a large wardrobe, and a generous terrace. The food was excellent, offering a variety of options for both vegetarians and meat eaters. There was always something new to try. The drinks were also great. The swimming pool area was not crowded, perhaps due to the time of year, and the indoor pool and gym were similarly peaceful. You can use the gym and join water fitness classes, as long as you sign up in advance – and these are all free of charge. The resort consists of three hotels, and meals are served at two of them. This was not an issue for us, and we appreciated the ability to use the facilities at all three hotels. You don’t have to stay at a specific hotel to enjoy a drink; you can visit any of the other hotels. The resort is conveniently located near shops and offers beautiful views of the ocean. They also organize evening entertainment after 9 PM, which added to the enjoyable atmosphere. Overall, we were very happy with our stay and have no complaints. However, if you're particularly picky or enjoy complaining, you may find some things that aren't to your liking. But in general, it’s important to relax a

Fantastic staff and meals [not so much the snacks] lovely building, a few signs of age in places. Gym is just good enough, activities and pools are great.

Great clean hotel

When arriving at the hotel, the reception area was well cleaned and smelt really nice. However, when I got to the room it smelt like old flour. After going to bed I was awakened by things crawling over me. I brushed them off, not knowing what they were. I was later awakened again by things crawling over me. Shortly after my travelling companion called to say she was having a similar experience in her room. Upon further investigation we discovered that both rooms were infested by bed bugs, some of them big from feeding on us. This was reported to the staff who arranged another room for us. Unfortunately that room was also infested so we had to leave that room as well. It was not until around 2pm that we were allocated new rooms. It was a really poor experience and I will be raising a formal complaint.

Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.

We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.

Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.

You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!

Lovey spacious room and views of both the sea and mountains.

Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!

Friendly polite staff. Excellent night entertainment

I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE

Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.

This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?

Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.

Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.

Nice hotel, good pool area and clean, lovely breakfast just not great wifi connection, good location though

As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.