Overall Ratings & Reviews Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

Lovely.hotel . Clean , friendly, and a great pool , jacuzzi, sauna and gym !

The staff were friendly and professional, the room was large but extremely dated and worn out, the king sized bed was actually 2 beds pushed together which was not comfortable due to the gap in the middle of the bed. The furniture in the room was knackered, doors on cupboards were loose and didn’t open/close properly. The lampshades were broken and dirty the bath was clean but the coating was coming away which made it look dirty and would harbour bacteria. The TV in the bedroom was decent but not connected to the internet so couldn’t use any streaming apps or screen share my phone to watch anything. The chicken burger I had for dinner was reasonably priced and tasty. the breakfast was pretty good and the staff were friendly too.

On arrival there were plates of half eaten food left outside our room , I asked for them to be cleared away . They were still there the next day when we left. No electric during the night or in the morning me at no lights , no charging facilities etc. I have complained and asked for a refund but the hotel have not responded at all

Loved the Pool and Spa amenities.

It was amazing

n/a

Well-equipped hotel, a little tired looking room decor, in spite of updating with USB sockets. Sink tap set to spray to the left and right for some reason and only luke warm water available for sink and shower. This appeared to be an “executive suite” in the spa wing, having a separate area with two seater settee, table chairs and desk. Two televisions, one in this room, one in the bedroom area.

Exceeded expectations for a 1 night stay

Best hotel staff I think I’ve ever met! Had a great time, and was even allowed to dry off in the spa area after getting drenched watching the mighty Reds’ title parade. Would highly recommend this hotel and facilities.

Great size room. Only asked for a basic room but this seemed massive. Great value and all round comfortable. Very clean and the breakfast was spot on too. Can't criticise at all. Not much around the area but not the hotels fault

We had a really lovely stay at the Best Western Premier Knowsley Suites Hotel & Spa when we went to Liverpool for the weekend. The staff in the restaurant were extremely helpful with my gluten intolerant son and went out of their way to help us with options.

Location is good Facilities are great but old and needs upgrade especially the bathrooms Lighting in execitive room is not good

Staff all really friendly .

Went to attend the grand national along with most of the hotels guest very very short staffed the ones that were in tried so hard but fell well short , management non existent ,restaurant far to small to accommodate its room arrived at 6pm couldn’t book a table the first night so booked for the second night arrive at 8pm to again short staffed to 10 mins before a drinks order or food order taken the 30 mins after that poor waitress had to explain that they had ran out of most of the core components to an already very basic menus , overly inflated prices for this weekend and really didn’t deliver suit a shame best western reputation being put at risk

Bit disappointed. Been here before and last time really good. This time, staff not as friendly, didnt serve breakfast until 8 and we had to leave before then (so no breakfast) also appeared to be understaffed. One of the busiest Liverpool weekends of the year and were only doing one evening sitting in the restaurant due to understaffing. Not much good to say to be honest considering the amount paid :(

Had a terrible experience. From the moment I stepped into my room (Room 212), it was clear that cleanliness and hygiene were not a priority. The room was covered in dust, surfaces were sticky, and the heater vents were clogged with dust and debris. The towels had not been changed after the previous guest and still had visible toothpaste marks. To make matters worse, there were crisp crumbs on the sofa, the food menu was stuck together with old food stains, and the bathroom was filthy—shaving hairs near the toilet, a dirty floor with multiple hairs, and a mirror splattered with toothpaste marks. Given the state of the room, I didn’t feel comfortable using the spa facilities, as I had lost all confidence in the hotel's hygiene standards. I was so disgusted that I checked out early and am relieved I didn’t have to stay longer. This was by far one of the worst hotel stays I have ever experienced. I will not be returning and strongly advise others to stay elsewhere.

The hotel was not very clean. The TV was broken d not repaired. The pool had been over chlorinated and so could not be used. Other guests used breakfast as an opportunity to create a packed lunch leaving insufficient food and options for breakfast

Very far from city centre , children were allowed in the steam room and saunas , homeless people are put there till the council can find them something

Staff members were extremely helpful booking in was so easy even got an early check in. Margie in the restaurant very accommodating and the young man serving on the bar nothing too much trouble. Very clean my only downside not keen on hotel being on an industrial estate

Lovely clean hotel, pool, sauna, steam room & jacuzzi clean. Staff was very good & friendly. Breakfast was very good