Overall Ratings & Reviews SOWELL RÉSIDENCES New Chastillon

It's a ski lodge in the Alps. Gorgeous surroundings. The room had a living area, small kitchen, and bedroom.

We booked a stay for July 19th 2024. We were going to stay one night after watching the Tour de France on Isola 2000. We left early in the morning with a Eta of 11am. They closed the road at 10am 9 miles from the hotel. The tour was going to finish around 5pm. We had to turn around. It was crazy traffic. We contacted the Sowell via email through expedia and the email they sent us. It was a special situation and we would like a refund. They never answered both emails. Very disappointed..

Very kind staff

Great place , awesome staff

Thank you to your lovely front of house - we were a bit stressed about getting back to Nice airport as the options seemed limited- thanks for helping us get bus options (so much cheaper than the Uber we got up from the airport!!!) after taxi options seemed difficult (and thanks for calling around different local companies for us before we went for the bus option)

Rooms are small and all except one bedrooms have kitchens right next tot beds. Guests that stay in rooms that face the slope would experience a lot of noise starting 5 am.

Hotel with direct access onto the slopes, great apartment layout for 6 people, nice breakfast.

Hotel with direct access onto the slopes; Size of one bedroom apt perfectly suited for a family of 4. Close to all amenities (shops, car park, ski pass)

I have stayed 3 times the reception staff are extremely helpful. However, the security staff are not. I was told that on the 5th day of getting up early to work before skiing (7am ) that if I did not leave the lounge area with my laptop they would shoot me and my familly and they don't like the English!!!

excellent location with true ski in and out facilities. we had the best room with a view over the piste and a little balcony. Breakfast was buffet and really satisfying with lots of choice served at a pleasant time between 7.30 - 9.30. Locker room facilities for skis and a luggage room for luggage if you depart after check-out makes this a really good choice for anyone with a late flight time. lovely staff and helpful. highly recommended.

First off Le New Chastillon is one of the ski in/out hotels at Isola. It’s also right next to the parking lot two ski rental shops and the lift ticket office so it’s one of the most convenient hotels up there. The staff is super nice and we had a view of the green piste right outside our window. Very cool. The hotel itself is clean and fairly modern, although my room had only a bunk bed and sofa inside and no normal bed. Also the WiFi didn’t work for some reason and the 10am checkout time is quite early. However, my friend and I spent very little time in the hotel itself - I don’t imagine you will either - so all things considered it’s a very good value. In fact I’ll be staying here again over Christmas for more skiing!

Helpful service, great ski-in/ ski-out location and comfortable enough room on night one; downgraded to a not-so-great room on the second night (due to two separate bookings) Both rooms looking a little tired at the end of the season with a cracked window in one that had been repaired with gaffer tape (certainly posed a risk for kids as it was at eye level) and no batteries in the remote for the TV. Level of room kit was passable.

Easy piste access and locker room. Rooms basic but adequate. Rooms did get very warm at night.

great value and location, nicely appointed rooms too

So after a 3 hours trip - you can't get into your room until after 5pm onwards, so you ski for a few hours. Tired.....finally you enter your room and you have to make up your bed of sheets, pillows and quilt cover 3 beds......tired husband, wife and child not a great start to the holiday.

Location good, but room quality poor. Finishes were cheap, Nail holes in the wall where mirror had come off. The room was cold for 3 days. It was on the energy card system- in the Alps at a ski resort really. I had to leave the card in to keep the heating on it was not fit for purpose. The staff were not interested, they came in turned it up but it did not heat the room for 3 days. Bed really uncomfortable. Staff ok but really not engaged.

Overall was pretty decent. Perfect location, the staff were helpful & friendly. Annoying that check in is at 5pm & you have to make your own beds. We had missing duvets, no toilet paper or towels and also other people's hair on pillows & a few dirty dishes. The apartment was modern and perfect for the 3 of us.

Good location ,friendly .

Room was good and facilities good but bed was not comfortable and care had to be taken each time you used the bed

Great location. Awful accommodation, rooms are tiny, only double bed is sofa bed. Upon arrival you need to make up your bed with sheets, pillow cases and duvet covers. Bedding is very old an stained. Not a 4 star hotel. On top of the 280 euros we paid per night they also charge you 65 euros to clean room unless you as the client strip all the beds, take the rubbish out and wash all the cutlery up.... Rip off !!!Very disappointing. A real shame because the resort itself is lovely.