Overall Ratings & Reviews JW Marriott Starr Pass Resort and Spa

I stated only 3 stars, due to feeling a bit out of place with the staff, I did not like the looks on some of their faces. There is no clear explanation about the parking fee hourly; my second person on the reservation that I added wasn't told the cost. parking was comped for my parking, but I'm very grateful, but that is something you must tell someone, especially for the second guest added. As well the biggest issue I really had was at breakfast, I wasn't given the comp card, so I had to wait about 15 -20 minutes witch made my second guest extremely late for work, I was told you just get my last name and room number, I was told after giving that information I wasn't on the list. my last issue was I upgraded very easily but the key wasn't made, so I had to take myselfplus all my belongings with my 2 kids all the way back from floor 8. Hated that. The room was beautiful, but the entertainment center did not work, it had all types of plug ins, but nothing was powering up. The resort is for for families, but no tv channels for children at ll, that was a let down for the children guest also left me as a guest with more than 2 kids in the room very furious, I understand getting out is key but when resting I at least wanted television for the children entertainment. The staff impacted how my second guest on my reservation.

The staff are friendly & attentive. The grounds & the area around the hotel is beautiful. I would highly recommend it.

Very friendly staff

JW Marriott staff were great and assisted despite the miscommunication by Expedia I will never use Expedia again

Star pass in a very nice area . No complaints

Beautiful place with fun activities like evening tequila toast. Close to hiking trails. Super friendly and helpful staff. My only complaint was that during our stay the hotel came into our room on more than 3 occasions to do maintenance. Happy they are doing maintenance but wish it could be done between bookings so they are not disturbing customers during naps etc. Overall thought it was a great hotel.

D

I took my wife here for a Valentine's day staycation. We live across town but this was worth the investment. Great as usual.

Food is blant

Awesome

It was amazing! They went above and beyond for our wedding night!

The only bad thing was the parking. The self parking is not close to the lobby and valet is too expensive.

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The service was exceptional. Staff was very patient. I got lost coming from the self parking garage and i spoke to the assistant signature manager, susan schireman. She personally escorted me to the proper elevator. When i got to my room later, she had left a gracious note and complimentary food to apologize for my trouble. I had never experienced such service. Not only from her, but from the outdoor pool restaurant, firepit service and indoor restaurant, it was clear that the staff was professional and provided incredible service. Been to numerous hotels and this was by far the best in service provided.

This is our go to spot when we stay in Tucson. We love the location, the restaurants and the variety of things to do for a family. Our kids love the pool and lazy river!!

We have stayed at Star Pass many times over the years. It is a very peaceful and relaxing environment! The staff is always helpful!

My favorite place to stay in Tucson.

An excellent experience.

I enjoyed my stay. I especially enjoyed the morning hike.