Excellent breakfast. The room is spacious with a big balcony and great city view.

Il tutto gradevole

Friendly and helpful staff, fantastic breakfast good to have a balcony

It’s close to the port . The breakfast is very good. I will book it again if I have a chance come to Palermo next time.

Two problems. Premier Room in the Annexe. First key didn't work; twice back to reception 100 m away so had to go back and forth. Room spacious, BUT, a dreadful hum like a pump quietly, getting louder, cutting in and out every 2 mins, so impossible to sleep with this constant reverberation going round the room. A motor is either next door behind the wall or above in the cavity. Unacceptable to rent out to customers. Hotel should have been aware of this big problem. Had no idea. I spoke with the receptionist at the desk who was reluctant to get the manager. Why should one be charged for this lack of premier treatment? So be wary about staying in the Mercure Premier Rooms. A dissatisfied customer.

The air conditioning worked perfectly. The room was large and bright, very clean and attractively appointed. The street in front of the hotel was always extremely dirty with trash and the walking surfaces are in extremely bad condition. The hotel staff is excellent and attentive, the breakfast service was generous and of a high quality. Everyone was very gracious. I would say the only down side was perhaps the large tour groups that congested the lobby.

The property is dated

Fell in love with Palermo and this hotel was part of the reason. Allowed me to leave bags as we were early for check in. Walking distance to museums, markets restaurants.

Very nice centrally located hotel, excellent service. Excellent breakfast, but limited choices for dinner if you want to stay in rather than going out to eat. Excellent bathroom facilities, but the shower could be a bit larger.

Breakfast was great. Plenty of options and it was tasty. Rooms were spacious, however need a bit of dust removing. Hotel is refurbished and secure.

The hotel is in a great location in the centre of the city. The staff are friendly and efficient and I would happily recommend the hotel. I was accommodated in massive room in converted 19th century apartment building adjacent to the main hotel. The room was nice but I had a few quibbles. The smart Android TV is not connected to the WiFi and only had Italian TV channels. So, I could not access the streaming apps or Chromecast to the TV from my phone. Moreover, despite being a premium room, the hotel only provides paper cups in the rooms, which is rather ghastly if drinking local wines in your room.

Great front desk staff, fabulous free breakfast with extensive selection of food and drink, walkable neighborhood with numerous shops and restaurants - watch out for the cars, scooters, motorbikes & other vehicles zipping through the very narrow streets!

Incredible staff did everything to make my trip. Excellent beautiful breakfast buffet.

Decent hotel. Mattress was too hard but otherwise the room was fine. Good breakfast buffet. Helpful staff

Good but fairly average hotel.

Need renovations

Location was excellent!

The room was huge and I loved that plus the AC. It’s oddly noisy (I was on floor 2) but traffic and garbage trucks for 3 nights. Water pressure in the bathroom was great and so was breakfast. Surprised that they only offered shampoos and hand soap as toiletries. Otherwise really good stay. American like space and 2 double beds!

Very clean. Good location. Great breakfast. Bed was very hard.

No control for an AC in the room