It was perfect.

The cleaning lady’s was amazing very nice and helpful some of the staff was moody and ignorant they could do with a refurb of the place but genuinely a decent place very good for kids.

I am extremely disappointed with this resort and cannot recommend it, especially to families. On the second day of our stay, my wife and daughter developed serious food poisoning symptoms and had to be taken to the emergency department. Before going to the hospital, I contacted the resort doctor and was told I had to pay €145 for the examination alone, even though the illness appeared to be caused by food consumed at the resort. We received no proper support, concern, or accountability. The hygiene standards were also unacceptable. As shown in the attached photo, the air-conditioning filters were extremely dirty and clearly had not been cleaned or maintained properly. This was not just poor service; it was a serious health and safety issue. The experience caused my family significant stress, fear, and additional medical expenses. I strongly advise guests to think carefully before booking. The resort urgently needs to review its food safety, cleanliness, air-conditioning maintenance, and handling of medical complaints.

Good report overall.

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Great hotel for family heaps of activities for kids of all ages. Smorgasboard of food options in the all-inclusive package.

Amazing Family Holiday!

Comfortable rooms, nice beddings. Good election of food and drinks. Good spa facility.

The room is spotless, the staff are incredibly welcoming, the food was delicious - this place comes highly recommended for families with children.

The room may not be as modern as expected for the price, and unfortunately, my bathroom was not clean. However, the staff was satisfactory, and while the hotel's location is a bit far from the shopping center, the food overall was quite good.

Very good hotel staff and great selection of food every day tasty hot from breakfast to dinner . Some guests should really learn about manners how to queue and not just jump in front of people waiting but not hotels fault

Nice hotel

Everything was perfect But there was no activities Boring!

The whole beach was in construction so we had no access to the beach. There are no shuttle buses to the airport.

It is a very good hotel, beautiful and big. A little old with luxurious style but in great shape . Food was really good, staff were very helpful and polite. Lots of options in what to do inside of the hotel. Outside, there are a bus stop right in front what saves money, and bring you to all kind of shopping and entertainment.Taxi in Turkey is extremely expensive.

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.

Food, services , cleanliness were excellent. The evening entertainment was just good, not excellent.

The place was perfect for a family vacation and

Excellent service, very good accommodation for any age. Wonderful food selection. Friendly staff speak multiple languages.. and wonderful charm of Russian Kremlin. Highly recommended..

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