Arnoldas Bukauskas
4,0
/10
Reviewed 22 week(s) ago
Disappointing Stay – Would Not Recommend for Longer Visits
If you’re only staying for one night, you may be able to overlook some of these issues. However, for a longer stay, I would strongly recommend considering other options.
Rooms and Facilities
The air conditioning system is a constant problem. It either cools or heats, but guests cannot control the mode themselves. If you ask reception to switch it to heating, they apparently change it for the entire hotel. On top of that, whether the unit is turned on or off, it starts making a loud whining noise roughly every 10 minutes. Anyone who is sensitive to noise will have a very difficult time getting a good night’s sleep.
Bathrooms vary greatly from room to room. Some are acceptable, while others require almost athletic effort just to flush the toilet properly. There were also occasions when either the water supply or electricity in the shower stopped working. After reporting these issues, repairs typically took one or two days.
Cleanliness is another concern. I would recommend bringing wet wipes because you may end up cleaning tables and surfaces yourself. The bedding is also strange – the duvet covers are much larger than the actual blankets. It may sound minor, but if you move around during sleep, you can easily end up tangled in them. Room lighting is kept very dim, almost as if it was designed to hide the condition of the rooms.
Restaurant and Food
Food service operates entirely on its own schedule. Sometimes you wait two hours or more for something as simple as a frozen pizza. Occasionally food arrives faster, but there seems to be no consistency.
The hotel advertises having a restaurant, yet lunch is practically unavailable because the chef often does not arrive until around 6:30–7:00 PM. The restaurant also frequently fills with smoke because something in the kitchen gets burned. During a single week, this happened multiple times.
There doesn’t appear to be a dedicated bartender. Waiting up to two hours for a beer is not unusual. There is one older employee who works hard and is always polite, but he seems to be doing everything himself – checking guests in, answering phone calls, serving drinks, and possibly even helping in the kitchen. There is also a younger employee whose role remains a mystery, as he rarely appears to be doing much and often has to be tracked down.
The food itself appears to be largely frozen products. Sometimes it is reheated poorly and arrives with the center still cold. Ordering steak is a gamble. Ask for medium, and you may receive something so overcooked that it is difficult to chew. Other times, the same “medium” steak arrives nearly raw, as if it only briefly passed by the grill.
Prices
Perhaps the most surprising part is the pricing. Everywhere else in town offers similar meals at much lower prices. This hotel’s restaurant charges premium, almost fine-dining prices, while delivering food and service that are significantly worse than what you can find elsewhere in the area.
Conclusion
The staff will politely nod and promise to address problems when they are reported, but little or nothing actually changes. For a one-night stopover, the hotel may be tolerable. For a longer stay, I would strongly suggest looking elsewhere.
Rating: 2/5 – The staff tries, but the number of unresolved issues makes it difficult to recommend.
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