Good size room. Good location,

We were looking forward to see the restaurant at the top level but it was under renovation. Such a shame for a nice view from the photos when we made the booking

This hotel is still my favorite one in the area. Nice, big and clean rooms. Their breakfast is really good. The only part I didn't like was the construction during my stay. After suffering the drilling noise, I requested to get moved to a lower floor. The staff was very helpful about it and the noise level was almost unnoticeable in my new room. This hotel has a classy European look that I really like. And you don't need to eat out anywhere if you don't want to. The Enebro restaurant is excellent with a great menu for whatever you're craving for. I'm sure once the construction is finished this will be my hotel of choice again. I really like it.

The hotel was close to all the city attractions including the Japanese gardens, we really enjoyed the hospitality and the kindness of the front staff. They helped coordinate shuttle service from the airport and also the breakfast was very appetizing, i enjoyed this hotel!

Hotel is very close to restaurants, a big mall, a Hop On, Hop Off bus stop. Staff were very helpful. Lots of variety at breakfast.

great location in safe area close to sky costanera and brief walk down Ebro to mercado Urbano food and shopping.

I didn’t like my room at all. I booked a executive room with two queen bed plus sofa bed, instead they gave me handicap accessible room with handicap bathroom , two FULL size beds and no sofa bed. Also the room had an aweful view, and only two standard pillows as opposed of 4 5-start luxury pillows it shows on pictures. The night-shift lady didn’t really explain why this happened, and wasn’t really helpful. I give two starts for that the pool and breakfast was good.

The best

Everything great. Excellent breakfast!

Everything was good,

Great place to stay!

Great suite

Simply a very pleasant hotel to stay at in a very nice area of town with plenty of great dining options nearby.

Terrible eggs

Service opening door abruptly wothou knocking.

The room was spotless and the staff was very helpful, proactive, and responsive. In short, a great experience.

Great staff and wonderful rooms!

Hotel is old and run down, maintenance is a big issue. AC was not working for 2 night then changed my room next day same problem which was fixed later. Lack proactive customer service. When requested how do you compensate for this, told contact expedia / hotel.com. This was not answer your expect as hotel maintenance is not the responsibility of aggregators. Breakfast nice Room big and spacious. Location one of the best Safe, walkable, currency exchange available just 20 meters, convenient stores also available. Plenty of restaurants in the neighborhood. 2 free bottle of water promised but housekeeping forgets. When asked they bring to you.

Nice place but a little dated. I got a great rate anditt was well worrh it. Lots of small issues like toilet running unless i fixed it.

Main reason for booking was the pool which was open and warm and great for kids. View from the top was spectacular. The room was very big with a separate living area although the TV was in the bedroom not the living room side. Breakfast was fairly good although more hot food options would have been good. good location, walkable to Costenera Center mall. The whole hotel feels a bit like a bankers hotel in the financial district but was fine. shower wasn't great. Beds were very comfy and room was warm