I didn’t like my room at all. I booked a executive room with two queen bed plus sofa bed, instead they gave me handicap accessible room with handicap bathroom , two FULL size beds and no sofa bed. Also the room had an aweful view, and only two standard pillows as opposed of 4 5-start luxury pillows it shows on pictures. The night-shift lady didn’t really explain why this happened, and wasn’t really helpful. I give two starts for that the pool and breakfast was good.

The best

Everything great. Excellent breakfast!

Everything was good,

Great place to stay!

Great suite

Simply a very pleasant hotel to stay at in a very nice area of town with plenty of great dining options nearby.

Terrible eggs

Service opening door abruptly wothou knocking.

The room was spotless and the staff was very helpful, proactive, and responsive. In short, a great experience.

Great staff and wonderful rooms!

Hotel is old and run down, maintenance is a big issue. AC was not working for 2 night then changed my room next day same problem which was fixed later. Lack proactive customer service. When requested how do you compensate for this, told contact expedia / hotel.com. This was not answer your expect as hotel maintenance is not the responsibility of aggregators. Breakfast nice Room big and spacious. Location one of the best Safe, walkable, currency exchange available just 20 meters, convenient stores also available. Plenty of restaurants in the neighborhood. 2 free bottle of water promised but housekeeping forgets. When asked they bring to you.

Nice place but a little dated. I got a great rate anditt was well worrh it. Lots of small issues like toilet running unless i fixed it.

Main reason for booking was the pool which was open and warm and great for kids. View from the top was spectacular. The room was very big with a separate living area although the TV was in the bedroom not the living room side. Breakfast was fairly good although more hot food options would have been good. good location, walkable to Costenera Center mall. The whole hotel feels a bit like a bankers hotel in the financial district but was fine. shower wasn't great. Beds were very comfy and room was warm

Wuality rooms. Polite and helpful staff. Bar dining vey good. Wuiet. Perfect business hotel.

The breakfast and views were great

Great hotel. Location was super. It is close to nice restaurants and mega shopping mall. Breakfast was good. Only complain INTERNET really bad. Rooms need a router.

So friendly

We stayed here for two nights but arrived late on our first night owing to our flight's arrival time and left very early in the morning due to our flight's departure time! But... This hotel was very well located in a safe neighborhood (IMO). Walking distance to restaurants and the Costanera Center. The hotel itself was very well priced and we got a huge suite for our stay. The room was very clean and the beds were comfy. We would have happily stayed longer and would definitely consider this hotel when returning to Santiago in the future. The hotel staff were friendly and attentive. We only had the included breakfast for one of the days as we left at around 3.30am on the final day. The breakfast was pretty standard (similar to the offer of most Santiago hotels) but it was tasty and freshly prepared. We sat on the outdoor terrace (breakfast is on floor 17) and had a spectacular view over the surrounding area. The pool is on this floor as well - we didn't get to use this facility but looked through the doors to it and it looked great! Lots of positives for this hotel including cost, location, cleanliness, friendly staff and quiet. We would definitely return.

We had a great experience