Sure! Here’s a more polished and professional version of your statement: The staff was extremely rude, and no one took the time to explain the facility or the activities available. When we approached employees for assistance, it was clear we were seen as an inconvenience. More often than not, we were met with unhelpful responses or redirected without getting the support we needed.

Best place ❤️

This is a great hotel, friendly staff and great facilities

Personel çok ilgili, yemek harika, o kadar ilgililer ki odamızı up grade yaptılar, olanaklar gayet başarılı

The staff is what makes this hotel. They are so friendly and accommodating. The restaurants are great and so are the cocktails. I would recommend the sushi restaurant and the evening shows. They have a live band that plays and were good. There are a few animals which you will see when you stay there (cats, dogs, turtles and hedgehogs). We hired a car at the airport and the location of the hotel could not be better for sightseeing. You are roughly 30 minutes from the airport and within 30 minutes from the main attractions. You are walking distance from the main beach and market. I would definitely recommend this hotel and I will definitely be back.

Great value for money, excellent food and friendly staff

Our first stay in Antalya, meeting with friends who had used the hotel on a number of occasions, previously. Very impressed with the plush decor, the comfort, great choice of food in the main dining area & also the a la carte restaurant. The bedroom was spacious & comfortable on the 9th floor. We had spectacular views of the sea, the mountains & the Duden waterfall. Our room was serviced daily, the towels & toiletries replaced & the complimentary mini-bar restocked with bottled water & soft drinks. All the staff were very friendly, many speaking English & also patient when I tried a few words & phrases in Turkish. It was apparent that quite a few of the younger members of staff were new to the hotel & undergoing training, which left some aspects of service a little lacking, but overall we have no complaints. Arriving in the last week of February, it was quiet, which suited us, but meant that quite a few areas of the hotel were closed for pre-season work. Plenty of space & amenities on site, with a small private beach. Just as we left (3rd March) the outside coffee & beach bars were opening up. Something to bear in mind for future visits. There are bus stops near to the hotel with regular services into Antalya. Bus travel is cheap (28 TKL each way) & easy to buy a pass & top it up. The hotel provides details of the buses to catch). There are shops, pharmacy, restaurants, beach bars & a sand sculpture museum close to the hotel. Very little not to like. We will return!

Thanks

My stay at Club Hotel Sera was like staying in a palace. I stayed there for 4 nights and it had a regal ambience right from the lobby to the guest rooms. I loved the decor and layout of the hotel. Hotel staff were super attentive and dedicated to guest needs, always smiling, saying hello and finding ways to help. I give the staff an A all around, from the front desk, to the bartenders, waiters and housekeeping. My room was clean and the food selection throughout the hotel was excellent. I arrived late in the evening and I like that I had the option to eat at the Soup hall that night because I was quite famished on arrival. I will stay at this hotel again the next time I visit Antalya.

Friendly and helpful staff and a good variety of fresh food at the buffets were the highlight of this hotel. The 4 optional a la carte restaurants we were offered were worth a visit, although we found the Mexican and Italian were poor; the Sushi and Mongolian restaurants were very enjoyable. We also enjoyed the variety of pools and locations to relax around the hotel make it ideal for couples. Also has a great view of the arriving and departing aircraft from the nearby airport :)

Lovely resort

Very good

We liked the hotel. It has a nice location. There are a lot of dining options.

Most of the area does not work in this time , but every thing was great

Nothing special to be honest. Food is very mediocre, especially at the ala carte restaurant. Pool and jacuzzi was cold the whole time. Also boring. They had karaoke one evening, i wish they had more fun things to do, at least once a day. Room was nice, but no one came to clean it within my 5 night stay

Great value for the price.

Great value resort for the price. Contrary to other reviews, the WiFi worked great everywhere on the grounds, the beds were clean, the food tasted great and had lots of variety. The resort does show it's age at times but that is reflected in the price. Overall, this is a great place to stay in Antalya.

Dieses Hotel ermöglicht alles für einen traumhaften Aufenthalt. Wir haben ein Zimmer für eine Woche gebucht, und wir haben echt jeden Tag davon genossen. Im ersten Blick sieht man eine sehr große und schöne Lobby mit ganz schicken Möbeln. Das Zimmer selbst war auch groß und hell, mit einem wunderschönen Sea-View. Das Hotel verfügt über einen riesigen wunderschönen Garten, mehrere Pools, einen privaten Strand, mehrere Bars und Cafés usw. Man könnte behaupten, alle Mitarbeiter dieses Hotels sind sehr freundlich und hilfsbereit. Die Gäste fühlen sich dort sicher voll respektiert und perfekt behandelt. Wir bedanken uns vielmals bei der Managerin von "Gust Relationa" Frau Sana Doalti. Sie liebt ihren Job, verhält total professionell und ist super freundlich. Wir bedanken uns ebenfalls bei den anderen Mitarbeitern, wie Negin, Ayse. Bugra, Onur, Bülent, Esra, Gülsum, Bathuan und Cekin. Dankeschön für alles :) Wir würden auf jeden Fall dieses Hotel weiterempfehlen.

The staff are so friendly and helpful

This hotel is a nightmare! Stay away! They have a roach infestation roaches crawling all around food, rooms, luggage, furniture and your body when asleep. We paid for all inclusive and didn’t eat a thing in the hotel. We didn’t sleep nor did we enjoy it. It was the worse experience I have ever had in all countries I’ve traveled in the world. When issue was brought up to hotel management they said their not surprised from roaches employees are demotivated and simply don’t care. They have been reported to official departments with photos and videos.