Overall Ratings & Reviews Apartamentos Roc Portonova

Sadly not an impressive stay. Building was under construction but this caused lots of inconvenience for us and really put a downer on the holiday. Hotel was extremely dusty and corridors smelt really bad which was bad due to a member of the party being asthmatic. There was very loud construction work which started early most mornings and woke us up. There was also several days of our trip where we woke up to no water, not hot water and on some occasions while we were in apartment we had no power as power cut out. This was unacceptable and hotel did not seem too bothered.

I must make everybody aware do not visit this hotel. There are enormous works including electricity being cut off no hot water. The pool is not usable dust and workmen everywhere the lifts didn’t work. Nobody manning the reception desk to deal with our problems. And when we rang, we just got a answerphone and then cut off absolutely appalling avoid avoid avoid. such danger I can’t upload as many photographs as I took, but it was terrible

Still awaiting the slight refund from the hotel - no breakfast on last day

Good location. We had 2 bed apartment, which needs some maintenance. Ground floor apartment and the access to the pool is in need of repair. The gate has been broken and the metal pieces have just been left sticking out, very dangerous if you were staying with children. The beds were very comfy, I’d say we were lucky enough to have new mattresses. The sheets and towels were also clean and in good condition, however overall the apartment needs a refurb. The internal doors are in bits and the patio door nearly doesn’t open. Nice pool. Food available at pool bar all day. Overall our stay was fine as it was only 3 days but if you have high expectations don’t stay here. It’s very dated and in need of upgrade.

Great apartment, very spacious with a fantastic view especially for the price. Yes the rooms are tired but everything was clean and well equipped. The beds are very firm. The staff were friendly and welcoming. Pool area was clean and the pool bar prices are very reasonable.

Great location and although rooms are a bit dated, for what I paid I have say it was value for money

We were not impressed with this hotel and booked another and left after one night. The room air conditioning did not work so none of the family got any sleep. The room wasn’t the cleanest but the air con was our main problem. In the hallways of the hotel the carpet was not very clean. It seemed as though some people actually live in the hotel as there was people with dogs and non hotel furniture on balconies. On one of the floors there was broken walls and flaked off paint / wood chip where part of the wall had been broken. Would not recommend and would not book again.

We booked to stay for 3 nights Arrived in the evening, staff ( Helena) very nice. Once out of reception area, accommodation is very dated and in need of attention. Apt/ Room was clean Toilet flush broken and toilet leaking Contacted recp and it was repaired the next morning. Air con on but doesn’t do much in the bedrooms Beds comfy, clean towels Sliding door to balcony poor quality and hard to slide or secure Ants in the lounge area Corner and on balcony

Nice staff

The location was really good hotel was nice and clean but the only thing was the balcony doors were not secure in my room and my friends room next door they had the littlest of bolts fitted they need to be secured more

We stayed on the 4th floor and on entering the room your eyes are drawn to the most amazing veiw across the bay, however the more we looked around the more noticeable it was of how tierd the hotel was and in need of some major renovation. We still had a great time and the staff were very friendly and helpful.

Rooms are tired as other reviews say but other than that the stay was great. Staff, location, pool and pool bar all perfect. Could do with some TLC but wouldn't let that put you off staying.

The room's were dirty and very old fashioned, in disrepair and the balcony's uneven not what is advertised.

Whole place is in need of complete renovation, and is not appealing at all. Even the reception area is in very poor condition. Beds were comfortable and staff pleasant

Old property, in need of renovation, staff is very stingy, poor management, smell in the hallway, uneven paths, ac blew cold stinky air, they want to inspect the room before you leave just to nickel and dime you, sliding doors were not operable to enjoy the balcony. The furniture in the rooms are very bad do not be deceived by the pics. The hallways have old mattresses and weird stenches coming from urine stains on the carpets.

Good location but not the best quality of hotel

Plenty of space in the apartment. Comfortable bed. Attractive foyer. Hotel frontage and apartment doors reminded me of 70s TV dramas but in general good accommodation for families.

The property was located in a nice quiet and scenic location but still near enough to walk to local bars and shops and had great views from the balcony of the sea/beach. The reception staff were wonderful and helpful. It was dated in the corridors and some rooms in accommodation- especially the kitchen but we werent cooking so were not too bothered. Although a bigger/normal size kettle would be good rather than tiny one provided. The indoor pool was great and the outdoor one would have been if the weather was nice. Its a shame it no longer has indoor bar and restaurant - the breakfast is ate outside at the snack bar by the pool, which is great if warm and not raining, but when it rains you have to make sure your sat under canopy and you dont get wet cups and plates when you go get your meal. Plenty of cold choice breakfast items but same hot food every morning (which isnt very hot - fried egg, bacon, beans and sausage) kept in electric food warmer. The toaster is so slow and we had to rescue the handle for the toaster shelf our self toaster twice as dont think member of staff knew it was stored inside toaster! But overall we were satisfied with accommodation for the price we paid and would return if we wanted a low cost holiday/short break again

Quick check in rooms very old and dated shower head broken patio door not very secure although location was good

Very good location. Poor conditon of the room I got.Old and Delapidated. Pictures on thr website were not exactly the actual condition of the property. Expedia should improve in this area too.