Overall Ratings & Reviews H10 Rubicón Horizons Collection

Good all round

Awesome time at H10 Rubicon. Blown away by the hotel. Room took my breath away. Originally booked bed & breakfast but going to all-inclusive was easy and worth every penny.

Excellent hotel in lovely surroundings- well maintained with great facilities- food and restaurant choices were great. Staff all lovely and always helpful Very relaxing stay

On arrival we were allocated a room much inferior to the one selected and bookd and it took some insistence to have it changed.

Nice hotel but queues for everything which was tedious - food check in check out bbq …

Foyer is beautiful and it smells gorgeous. Reception Staff are so pleasant and helpful. Bar service can be very slow but waiters are very pleasant. Maybe need more staff behind the bar. Simone particularly was very kind and extremely helpful.

Amazing rooms Friendly and helpful staff My second visit here I will be visiting again next year for sure Thank you all so much Single person stay

Everything was very good

Amazing family stay. Entertainment for kids and adults was on throughout the day and night. Staff were friendly. Food options included plenty of variety. Lots of different pools, only point would be to request that an additional pool is heated during winter months as the bigger ones weren’t used a much. Spa was lovely, games rooms kept the children busy. Room was as you’d expect, a little extra wardrobe space would be good. Quiet spot location wise, roughly 30 min walk (enjoyable along the coastal path) to the sandy beach and shops at a slowish pace. Would highly recommend as a Christmas / New Years break

Nice hotel in a quiet location. Good 4* hotel, not sure it is a 5* as per the listing. The arrival and check in wasn't great but when I pointed this out to the Guest Services they were very very good at recovering the situation. Other than that the stay was what you would expect from a good quality hotel chain. The restaurants were very good but beware, the pool isn't heated so a bit chilly in December

We have stayed at a H10 hotel before and really liked so it was a no brainer. This hotel kept up the excellent experience and did not disappoint at all - it was a super nice, comfortable, chilled, always with good service/friendly staff. Depending on your point of view it's a little out of the way but there was local transport. We did not use as we hired a car.

Checkin was extremely slow.

Very average definitely not a five star hotel- our door to the room was broken for the entire stay and despite Repeated Phone calls nothing was fixed. Just lots of trips to the room by staff - lifts are too slow to use and the hotel is full of stairs and steps so it’s a terrible hotel for anyone with mobility issues - the food is average at best and the entertainment is awful.

Beautiful hotel, staff so very nice, we had a wonderful stay

Beautiful views, well designed and beautiful reception area. Staff make this hotel as all staff were very helpful and friendly.

The food options were not as expected. The staff were very quick to clear up and not a good experience. We had to inform reception to ensure the minibar was stocked, this should have been done and checked prior to stating the room is ready. The voucher we were given for the Bottle of Chava, we had to ask the Restaurant (El Valcano) twice to provide a bottle. Not a good experience. Service in the Piano bar was very poor. And not enough staff. Had to wait over 40mins to be served. As privilege customer the self service area provided was not a privilege, this area was not worth the extra cost we had paid. On the positive, the Sakura restuarant was very good.

.

Not a great stay.

The hotel welcome was a lovely touch with complimentary access to some of the amenities which was nice. The sea front location and hotel grounds were amazing with enough pools and sun loungers which was good and avoided the rush of people running to reserve them like to see in other hotels, plenty activities to do around the hotel. All in all, had a really good holiday, the only point which need improving is on the food, although good a varied with plenty options, it was not always seasoned and got repetitive.

Lovely hotel with a variety of activities taking place during both the day and evening. Food of a reasonable standard, it was definitely worth paying extra to go privilege for access to the additional restaurants and bar