Overall Ratings & Reviews Hilton Grand Vacations Club Zihuatanejo

This is our second time at this property and just like the first time last year, it did not disappoint. We stayed in villa 406. It has a full kitchen with dishwasher and washer and dryer. 3 bedrooms and 4 full baths. We were 5 adults but this villa can easily sleep 8 comfortably. The staff here is always friendly. If you have problems walking, since this property sits on the side of a hill and all rooms have some sort of ocean view, it does have lots of stairs to get from room to room and down to the pool and beach. They do offer complimentary golf cart shuttle service per request. We love this place and look forward to visiting again.

I was not please with the staffs conflict resolutions. An onsite cooking class was offered and even solicited by your staff. We accepted and my wife was thrilled, until she wasn’t. They had nothing to offer. There were several other minor issues with customer service. That all being said, I would not stay at this property again.

We had an amazing stay. Make sure to say hi to Eloy and Elvis. Everyone takes amazing care of you. Make sure to use Uliseas at Ketavi tours for airport transportation. We will be back next year.

The staff were so warm and helpful, the property is in fabulous condition. It was ideal for our family of 2 adults and 1 child. There was so much for kids to do and without the canned / processed feeling of an all-inclusive. We had the best time and hope to go back!

Excellent Staff! Incredible Views!!

Staying here was absolutely perfect! The beach was beautiful, the view was gorgeous and it was close to everything and everyone we went there for! The staff was so welcoming and absolutely amazing! We will absolutely stay next time we visit.

Excellent!

Hilton Zihuatanejo is an amazing property. We had an ocean view studio. The bedroom was very nice but the jewel was the huge balcony patio with dipping pool. The view was so gorgeous and peaceful. All the staff were so helpful and welcoming. Loved the swim up bar and pool right next to the beach. Several restaurants within short walk and town close enough to walk or take a short taxi ride. Definitely would return to this beautiful hotel resort!!

The rooms are beautiful. The in room amenities are great. The room had a lot of bugs. They fumigated but it didn’t work. And tons of mosquitos in the room! I was miserable. My belief is because the exterior doors are more like shutter doors and allows all the mosquitos in. Taxis are an extra 30 pesos. The property is difficult to navigate . The food is just ok. Unfortunately, I won’t be staying here again

Beautiful beach and hotel

This is a beautiful property on La Ropa beach. Staff are excellent .

Love the.rooms ocean veiws..patio...air conditioning hard to regulate

It was clean, quiet, safe, the staff was excellent and the resort was beautiful. We would definitely go back to it again!!

Clean beautiful excellent staff felt safe and can walk to many great restaurants day or night barefoot and never worry it's so clean and beautiful!!!!

Noisy

staff go beyond for you. always smiles on their faces.

Very well run Hotel !

I hope someone at property management sees this and realizes how incredibly valuable a long term amazing staff is to get returning customers. Everyone here was great but the pool staff of David, Eloy, Elvis, and Alfredo are beyond exceptional and the main reason we want to go back. Thank you for taking such good care of us, especially with my mobility issuse.

Staff — excellent. Food — very good. Location — amazing. But two minor quibbles. 1. Bar closes at 6 — right when I start thinking about a cocktail. There is a space above the reception that is set up like a bar but was never open the two times we stayed there. 2. Rooms are luxurious but there is no glass in the windows/doors so when it is hot (most of the time in Zihuatanejo) you have all the shutters closed for A/C so no view at all. But we had a lovely time. If you don’t care about a bar and plan to spend all your time poolside or beachside, it’s perfect!

Beautiful and great service