The hotel did not live up to its 4-star rating. The bar was closed when we returned after dinner (11 pm) to have a drink. The coffee machine was cleaned so no coffee available. The drinking chocolate machine broken down so manually made with water. The sauna was barely warm and no steam room. One reception staff was rude to a customer checking in, the bathrooms were way out of date. Breakfast was at an additional charge but good. No help given us as we struggled up the stairs to check in. I do not recommend this hotel. Sandra Seldon Devizes Wilts

Our room was quite small and so was the ensuite. The bed was very high up! It was comfortable enough, but there was only one pillow per person. Towels in ensuite quite thin. Really lovely and quiet, even though we kept our window open. Breakfast was okay, not much choice for vegetarians. Location of hotel is great. Walk down passed the hotel car park and you are on the path overlooking the sea in minutes. The Durley Dean is a beautiful building. The inside is reminiscent of traditional hotels of day's gone by. All perfectly adequate for a holiday by the sea.

The family room was very large with a separate kids room with 2 bunk beds and a tv. The room had a faint smell of smoke and the building was a little dated. But very comfortable

Hotel needs a good spruce up....but was OK as a budget booking. Shower was so powerful it almost ripped my skin off. Things need fixing and upgrading....bathtub, carpets. Beds need to be firmer. But otherwise as a budget booking, got what I paid for. Reception person wasn't particularly pleasant on arrival.

Overall room was clean.... But lying in bed you could see cobwebs inside curtain rail housing...

Hotel was pretty run down. My room wasn't in the best state. There were marks down the wall by the bin from tea bags, for example. The lock to the door wasn't functioning properly and got advised by caretaker to rattle it to trick it into working. Car park is very small for the size of hotel so had to park in local council car park and very expensive. Didn't use pool and facilities

Convenient for the city. Bathroom toilet seat dirty on our arrival . Breakfast cold, waitress kindly agreed to heat it up in the microwave and it it was returned with along black hair on it

Ok stay.

The beds were just pulled together- sheets weren’t changed and had to sleep in same sheets for three days - the room was a bit dowdy some fittings were in need of fixing and the toilet was even cleaned

The food served at the bar was nice, the restaurant was closed during the day! However the service dad left to be desired. The kids menu has a melon starter which is basically three thin slices. That took 30min to come out. The mains had fallowed 30min after that. And by the time deserts had come out my children had given up on desert. Which I guess it’s a blessing. Don’t order food if you are in a rush, the town has far quicker options.

The room was clean, pleasant, and spacious enough for a family of three with separate beds. The reception staff were friendly and helpful, which made the stay more enjoyable. The pool was a nice temperature and generally inviting. However, the chlorine level seemed quite high, as it caused eye irritation even without getting water directly in them. It was also disappointing that the sauna and steam room were out of order during the stay.

For the money, this is a great hotel. Staff are lovely, breakfast is good, nice little bar with a good menu and the location is fab. 10 mins walk from town but away from all the noise. Would defo stay again. Nice room, with xl bed.

The room was large but bathroom the size of a cupboard with an over-bath shower. Water pressure for shower poor, complementary shower gel poor. The room windows were rotten with chipped paint, the iron security bar outside window was rusty. Room in general the decor was poor with chipped paint. The staff were lovely and helpful. Hats off to the photographer - the pool is very small, changing facilities awful (no private changing areas/rooms). I will not be staying here again

There was plenty of a wide variety of foods for breakfast for every guest to enjoy

The hotel was lovely, we’ve stayed here before The only thing was that it needed was for the bath was the safety handles so we could get in the bath and a rubber mat when having a shower or a bath Also they should have a ramp for wheelchair users. Overall it’s a lovely hotel

Lovely staff as always. A few issues in our rooms (tv remote missing, wall lamp not working). Good breakfast, fresh and tasty. Excellent bar menu, very good smoked salmon sandwiches!

Hotel was spotlessly clean, and in a greatly great location. Parking was ok, they have a small carpark, which they made very clear before coming, but a lot of gusts arrive by other means. The food was really good, and staff very helpful. The reception was always very busy, they seem to put a lot on the team there. The steam room and sauna were not working and pool was tiny, incredibly busy, and a little dirty.

Clean hotel, decent facilities, pool nice and warm, usually you can find parking outside unless it’s peak season. But scored down because they had no vegetarian sasuages despite us mentioning when we checked in. This is unforgivable in this day and age as there was no alternative and a lack of initiative to solve the issue eg go to the local coop and get some. Not very inclusive…

Clean room, spacious. Some bits could be done with a refresh, however we had a lovely stay. Pool was clean, our family had a lovely stay. Stay were friendly too.

Staff are very helpful; the hotel is old and needs more cleaning, which would be nice and refreshing.