Super professional and a great hotel

We understand is beach front hotel but have a roof open party nobody in the hotel can sleep or relax.

Our room was amazing! Corner room with full island views and close to lots of restaurants and live music.

No flexibilidad para mover tu fecha

Where do I start… staff greeted us friendly, we paid extra for a kitchenette (shown in pictures) and we received a room with a little kitchen with a small fridge, microwave and sink…no dishes or cutlery or stove top to cook). Room was ok, dated but ok, we had partial ocean view but our door faced the Main Street and had and inch gap at the bottom so bugs and stuff could get in and the noise until 3 am from the bars and motor bikes and pulmonías was LOUD. The balcony facing the ocean was the only quiet place. We asked to change rooms and it was extra charge, bed was very soft, we asked to change rooms no it was extra, everything was extra. We asked for a warm blanket and they sent us another duvet cover, (white was not white). Very low end hotel. It came right away and the manger called right away to see if it was sent! The pool…small, no swim up like the pictures showed. There is a bar beside it to get drinks at à cost. Pool was missing half the tiles. Loungers were OLD and repainted, if you wanted to lay on one of the beds it was 400 pesos for the day. Beach was very nice. Staff at pool bar and restaurant very lazy, manager was always coming out to see if we were happy. Long story short, if you were not Mexican they did not see you ! We left 4 days early and went to the RIU for the rest of our vacation. Will never stay here again

Located in the Golden Zone, the hotel is a 5-minute walk from the Malecón, plus lots of stores and restaurants, which made shopping, day trips, and taxi/Uber rides a breeze. Overall, we had a wonderful time and can't wait to return to Mazatlán. Staff were incredibly friendly (about half spoke some English), and the restaurant, Condimento, offered a massive, delicious breakfast buffet that includes excellent Mexican and American food, plenty of fresh fruit, plus hot and savory dishes. Sandra and Adan took great care of us and made us feel welcome everyday. Angel, who runs the pool side bar, did a lovely job anticipating our needs and ensuring that we were comfortable lounging in the cabanas. We spent our weeklong stay in a spacious Junior Suite that had a spectacular view of the ocean, perfect for watching pelicans dive and hunt. Small note: our wing of the hotel was immediately next door to several restaurants and La Rosalía, which is a nightclub, so we were a little worried about noise during our first night (Saturday) given all the mariachi bands performing on the beach and parties we could hear all night, but thereafter it was rather quiet for the rest of the week, with events wrapping up around 10-11pm. Plenty of fantastic mariachi musicians during the day, but nothing that interfered with sleep or resting up for day excursions. (From the hotel courtyard, you can hardly hear anything except the ocean quite frankly.) Honestly, a week isn't long enough for this gem.

Todo bien con la estancia lo que no me gustó que le faltaron 2 estrellas fue que me entregaron el cuarto con la manija quebrada en mi baño h fue incómodo, si no fuera por eso le pondría otro estrella

Most of the staff was amazing. Cleaning ladies were so fun and friendly. The night time security staff was a bit over the top. The old man was very rude to my guests and wouldn't even let them use the bathroom (10 feet away) without paying $35 to enter. I would recommend looking for another hotel if you have friends staying at other hotels. We ended up spending over $140 on additional wrist bands just to have my friend's be able to walk through the property to the beach. We did find a cockroach in our room as well which was a bit concerning. The cleaning ladies took care of it immediately though.

Good and clean.

Spotless room. Great staff.

Friendly staff, clean, right on the beach, walking distance to restaurants , shopping and at the beginning of the Malecón.

Nice place, safe environment and friendly people!!!

Great hotel, clean rooms, attentive and courteous staff.

The rooms are clean and the staff is friendly

All good

Cleanliness and friendly staff and positive environment.

The gym is the worst Ive been in. No signage to even find it. Water cooler bottle never changed in a week. No towels one day and floors not swept. Limited weights to have any kind of work out. Only buffet breakfast available can’t order of the menu. If you like quiet during the day as it was like a ghost town. No one to be found pool side during the day but very noisy at night from vehicles loud music every night until 4 in the morning. Staff were friendly and the rooms were kept clean. I probably wouldn’t go back to this resort again. Not terrible but not great.

Excelente Servicio los cuartos muy limpios, todo muy bien..Gracias por su amabilidad🤗

Clean ,quiet

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