Convenient location

The room was very simple and clean. The front staff were both very friendly. There were lots of cameras set up front to ease the worry of the people hanging around outside at all times of day. The surrounding area downtown was easily assessable. Lots of fun stuff to do near by. We were in the city for a concert so this was a good place to stay as everything was close.

The staff were super nice and friendly.

Staff was friendly and helpful. Room was clean.

This place is a homeless shelter. Do not book here. This place should not be available on Expedia. Very dangerous. We pulled into the parking lot and at least 10 drug addicts in parking lot going in and out of the Alexandra hotel.

Shady place with shady people. Not a hotel.

The hotel itself was great but there were a lot of scary people that sat outside in groups and smoked. Some of them tried to talk to us but we just walked away.

Lots of options for shopping as this is what the app is asking for. It's located in part of the old school Toronto scene. Might not be the best location for elderly people as the location is close to a certain aspect of society that sometimes asks for money. The staff is awesome there's nothing to really worry about as I've found this portion of downtown Toronto very sociable.

This place is a Shelter not a Hotel. An actual operating shelter. We could smell cigarettes smoking in the room. Someone was yelling in the hallway very early in the morning. You can feel the springs in the mattress of the bed. Homeless people were camped at the front door talking about robbing someone. You need to press a buzzer to get in the main office to check in. I feel it is falsely advertised. I didn’t realize it was an operating shelter till I had checked in. I tried to get a refund on my room booking but couldn’t get any money back for the first night. I don’t recommend to anyone.

A little tired . No elevator to second floor room . We were moved to first floor room . We had out door plot with two mismatched chairs . The gate to that area was broken .

This is a barebones hotel, but very inexpensive compared to anything else in the area. Staff are very friendly and the room was clean. We just wanted a place to sleep that was within walking distance to things we wanted to do. This fit the bill. The area isn't that bad, but there are a lot of homeless people that hang out in the parking lot- no one bothered us though. My only real complaint is that this is a non-smoking hotel and we could smell smoke and week everywhere.

Most of the building is a homeless shelter and you'll find people hanging outside the entrance/parking lot at all hours of the day. Some are people going through a hard time, others are less stable. The staff is friendly but not particularly helpful. My room had a strong cigarette smell and I was advised to open the window and turn on a fan. I ended up just having to deal with it till the end of my stay. The room also didn't feel clean, especially the bed and towels in the bathroom. The room itself is a very basic hotel room, with a small kitchenette. Nothing fancy but for the price would be considered fine. Given the location in downtown Toronto and its proximity to major tourist attractions, this should be an easy 3 or 4 rating for its price. But with all the issues listed above, I wouldn't rate it higher than a 1.5.

Not bad for the price

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People hanging in parking lot

Not a place I’d stay with family; however, for single travellers looking for basic accommodation this was perfect. It was clean/safe with +++friendly staff.

Value was low because property was too expensive for what was provided at $250 per night. At least they have a new elevator. The only thing it has going for it is location.

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The worst hotel experience I ever had in my life

Staff was nice the thing I liked: walking distance to the hospital but I would not recommend it to friends.