Overall Ratings & Reviews Grand Hotel Llandudno

Looks like a WWII bombsite outside due to historic fire damage.Very shabby, tired, delapidated decoration externally. Top floor (5) not accessable by lift as out of order and requiring hand luggage to be carried by myself, from floor 4 to floor 5, I was not even offered assistance at all. The bannister hand rail from floors 4 to 5 was very dirty and sticky, our request to have it cleaned was carried out very quickly by the house staff in their defence. The corridors to our room, like the external, tired and shabby, rainwater stains, marks on the walls and ceilings, water penetration evident! The room was pleasant enough, clean and well presented, The windows have probably not been cleaned since installation leading to the requested sea view being some what obscured! No car parking facilities at all, so parking available in council roadside at £5.50 for 4 hours, though free between 4pm till 10am, assuming you can find a space, We have stayed in other Hotels in the past in LLandudno, we appreciate that they are all Victorian / Edwardian properties and require a lot of love and attention, some properties obviously receiving more than others, it would appear that, I`m sorry to say` the supposed `Grand`est is receiving the least. This despite the high turnover of Guests. I believe our experience of "The Grand Hotel" fell very short of our expectations and has left us very disappointed considering the price we paid for our 49th Wedding Anniversary accomodation !

No parking

Small rooms

I have booked for family 2adult and 2 children, but they gave me a room with 1 single bed and 1 double bed only. The wall is so thin and was woke up by the sound from next room. The condition is a bit rundown and old

Very old property

Weather fine Hotel very tired looking have noted all Britannia ones are the same. Over priced for cheap dirty tired hotel.

Beautiful hotel with lots of history. Room basic but clean. Hotel amenities brill and bingo and entertainment very good. Can't wait to stay again

Dirty. Room smelt like urine and the carpet was soggy. Placed in a top attic window with window looking into a window tunnel, with it being so windy the window kept blowing open through the night and it was so noisy. Both my daughters have coughs since going (foisty and mould probably to blame). Bar staff miserable except one young lad. Check in said 1pm on a Wednesday... But couldnt check in till 3. Very dirty overall and saw several police visits to hotel rooms. Will NOT be returning.

Did not realise it was a pontins hotel before we got there. Food extremely basic 2 choices at dinner + vegetarian if you are not there at 5.30 expect 1 choice , staff have no manners, the ents team are the only good thing and put 100% into with little feed back. The public areas the reception , bar and restaurant are beautiful and clean, the rest of building very tired looking and looks like minimal clean done. Would not go back like a typical pontins

The views are very nice staff nice friendly entertainment not my cup of tea

Old fashion, able to use cash would be better

Property too old

.

Room was way too hot all night, room very basic and dark,lack of plug sockets and one was broken. Very noisy with doors banging and loud voices. Drinks poor quality and flat for the high cost. Poor cleaning standards in the gents toilets with toilet paper thrown onto the ceiling tiles. Over cooked breakfast with what appeared to be tinned mushrooms, and a poor set up no tea pots for tea had to make in the cup no milk on the tables really needs an overhaul. A hotel that needs more attention to detail and a facelift to bring it up to a good basic standard. The company that owns it needs to realise that they are a custodian of a beautiful building and treat it as such. Shame when the views from the bar area are so nice.

Dirty cups in room on arrival. No plug sockets worked. Didnt feel clean. Needs a huge renovation . To expensive for what it is

The room was not clean when we arrived and was not cleaned during our stay. We were not told breakfast times and in booklet it said times were subject to change. We paid for our breakfast but on bank holiday Sunday when we arrived at 9am were told we were too late. The hotel is very noisy, people shouting and whooping. The parking is a nightmare. Before I arrived I was told I could park on the streets, but the streets were full and all had meters. The car park would let you pay a maximum of 24 hours so we had to get up early every day to keep paying. When I asked at reception he laughed and said good luck. Not very helpful. However the hotel is right next to the sea and the great Orme, also close to shops and amenities. Lots of great restaurants.

Due to event organiser changed the weekend dates, I booked into this hotel. They won't change the date because it was non-refundable booking. Bit they simply don't answer phone calls nor emails. Hotel.com tried for me to no avail. We came anyway to enjoy North Wales and Llandudno. Despite the owner of this hotel reassuring how much money has been invested to modernised this hotel. I can't see any modern fixtures or items or decor. There must be only three rooms which have been modernized because the one I stayed in is nothing like the photos online. I just hope I haven't brought any creatures home with me.

Run down, dirty hotel very disappointed. We had stay out all day to avoid the place. Shower flooded bathroom. Electric plug sockets worked one day and not the next. Curtains were falling down. Kettle in room was absolutely filthy. Lifts out of order. Staff unhelpful and not friendly. Avoid at all costs even if you’re looking for cheap hotel.

This hotel is not grand by any means. Our arrival was 30 mins early and desk staff were not particularly welcoming. They do not make up beds and replace used drink items, or empty the bins daily. My bathroom had deep scratches on the bath, some mould, a leaky radiator pipe, leaky soap dispenser and damaged fixings. The so-called balcony restriction devices were not fixed to both sides of the doors and could easily be opened. Dangerous considering the height of some rooms. Balconies are rusty on the edges and do not encourage use. Then there are the ants in the bathroom and near the bed and eventually, they crawled over my bed. Both my room and my friend's room had them. I was offered fly spray and advised the maintenance team would investigate. I was moved to another room, (balcony issues the same), and subjected to a loud whirring noise until late evening. (? mechanical) When I enquired the next day about maintenance I overheard a receptionist say there were no maintenance staff. Whether she meant on that day or always, she did not elaborate. As we were leaving, we sat in the quiet room where luggage is openly displayed and not locked away, and the chair my friend leant on collapsed. The leg fell off. Finally, we asked for a taxi booking and it did not turn up. We would never go back and never recommend it to anyone.

Great Service and Good Value