Overall Ratings & Reviews Hilton Garden Inn Boston-Burlington

It was a very nice hotel, convient location, would stay again.

The ground floor room I was assigned was musty, had an extremely strong odor, and had bugs (flies and spiders) in it. Terrible night's sleep and woke up feeling physically ill with a massive headache. After the first night, I requested a change of room first thing in the morning and was told by the time I returned, it would be taken care of. There was no communication from the property during the day, and came back to find out the request had not been logged and no rooms available to switch to. I was forced to stay a second night, since the staff could not cancel the second night and issue a refund without manager authorization. Expedia did their best to help us, but there was no manager to escalate to, so no possible resolution that night. This was actually the second bad experience we had with his hotel - we actually stayed here in 2022 and our room had a toilet seat that was peeling and yellowed! We will never book here again. Looks like others had a good experience recently, but I certainly did not.

Great property and nice location!

Nice

This is a great place to stay

Great location, easy access, everything was close

This hotel is very conveniently located just off the highway and only 2min from the mall. The room was on the small side but the beds were comfortable and it was nice to have a fridge and microwave. Despite no continental breakfast, I’d definitely stay again in the future.

We stayed on the 2nd floor and opted to use the stairs more than than the elevator. The stairwells were incredibly dirty!

Location

Check in was seemingly simple and easy. However upon getting to my room, as I opened my room door multiple roaches began scattering around the entryway. Was so disgusted I didn’t even walk into the room and promptly went to the desk to address the issue, and due to the fact they were fully booked I could not be accommodated with another room, thankfully I was able to be fully reimbursed for my stay and found lodging elsewhere.

The property was clean, very nice people

Fitness room was great.

Although the staff was friendly and cooperative, one of the staff's cat was allowed to run loose in the check-in area. I was told this was normal. In the room, the refrigerator door was hard to close. The shower sliding door did not stay closed as the catch could not hold it. It appeared that the room was in need of other miscellaneous maintenance. Overall, it was a reasonable place to stay. The pool was in good condition but there was no easy entrance/exit. Only standard metal ladders. There was a reasonable selection of snack foods in the lobby, but the restaurant was closed.

Easy access from the highway.

I

This place is always a go to. Very close to my Mass family so it's convienent.

Had to ask for new bedding. Stains all over the original ones

Liza and Shannon are very sweet

Pool was cold, otherwise perfect stay.

Quiet area