Comfort Inn & Suites IAH Bush Airport – East

Explore Comfort Inn & Suites IAH Bush Airport – East
6,8
Pleasant
From 748 reviews
Cleanliness

7,2

Room Comfort

7,6

Service and Facilites

7,2

Traveler Reviews Comfort Inn & Suites IAH Bush Airport – East

Number of reviews per page
20
40
Top reviews
Philip
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is an older hotel so I honestly didn’t know what to expect. I was pleasantly surprised - clean, comfortable rooms and a helpful staff. The kitchen was closed but we had an early departure so no biggie. For the price and convenience, it was a solid choice.
Pamela
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

When signing in, the 1st thing we see is a sign that said, no breakfast, kitchen closed. Everywhere you looked, old, outdated, deterioration and smelly. We thought we would spend time at the pool but it was closed too!! Shut down by Health Dept!!! There were not many good places within walking distance to eat either. Remote did not work. Thank goodness the beds weren't as bad as everything else. This was rated a 3 star, and clearly was not and the rates did not reflect the herendous state of the place. The door key sensors were duct taped and buttons were missing from the elevator. We had a shuttle to the airport. When the driver showed up, he pulled up amd just glared at us. When we came out, he electronically opened the back door and we had to load our luggage ourselves. We are elderly and it was not easy. So.I.told him which airline and terminal and he said, I only go to terminal C, we were going to A. He pulled up and opened the back door and we had to get our own luggage out and had to haul it all over the airport to our terminal. I have never experienced the filth and rudeness of this hotel, anytime in my.life.
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Chassity
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no breakfast NoPool! No nothing !!! The bed was nice and the shower was nice that’s all. It was like they bought it from super 8 then upgraded it half way. It’s good for one night only!!! Jamie was good to me tho . Shot out to Jamie!!!
Avyanna
icon-Business and Leisure with Children
Business and Leisure with Children
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stay at comfort inn and suites was horrible. First and foremost all the pictures on this site was false advertisement from the outside of the building to in, looks completely different. The pool, disgusting, our room had no couch in it just a random and thrown together chair and ottoman. The fridge in the room did not work, the tv in the front room didn’t work, there was a cigarette burn mark on the linen, furniture was ran down, smoke detector open and the other did not seem like it was on. The key scanner on the outside of the door was broke as well as many others, some were duck taped on. Bathroom dirty, towels looked dingy. There was only a thin sheet curtain liner on the window no larger one to shield the sun in the AM or to be used for security purposes. I was very very disappointed. WiFi was inconsistent stopped working numerous times.
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Shay
icon-Business with Children
Business with Children
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room had spiders and bugs plus mattress on the pull out sofa was dirty and had pee stains room smelt like pee
Thomas
icon-Business and Leisure
Business and Leisure
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Convenient location. Property clean but outdated
John
icon-Leisure
Leisure
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Shuttle van never came to pick me up after calling and waiting for 1 hour. Was told by another shuttle driver that Comfort Inn shares a ride service with 10 other hotels. Driver claimed he was stuck in traffic. Front door was broken. Nobody on duty when I arrived at 10pm. Had to wait 15 minutes for the overworked front desk lady to help me. Not her fault. Property was tired and unkempt.
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Taylor
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was quiet and the staff were incredibly kind, helpful, and accommodating. They answered all of our questions with patience and kindness. There are some spots in the hotel that need some TLC, but they probably wouldn't need that if others had been more gentle on the hotel, too. All in all I would 100% stay here again.
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alexander
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Advertised with breakfast and a pool. No breakfast (sink broken). Pool closed until further notice. During checkin I was informed that there was no breakfast and to "compensate" for that I was offered a $50 deposit vs the usual $100. Strange people. There were three of us checking in - the room had two towels and no bedding for the third person. I had to ask for it. Room was ok otherwise. I hope this is constructive feedback.
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Alicia
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Although I booked and arrived to the hotel in order to check in, I was advised that the kitchen was inoperable due to an ongoing sink issue, thus, the advertised free breakfast offered by the company, won’t be provided. I don’t know about you when it comes to amenities, but if you book based on amenities, then learn something is unavailable, would you still pay to stay? Well, I didn’t because I had a family of 4 traveling and I really was not in a position to go & put out $60 plus dollars for breakfast for 2 days. And wouldn’t you know it, the hotel will not refund my payment. I feel that once they were unable to provide a service, then contact the incoming guest to give them a choice to proceed or not. Guess I’ll be going thru the CC chargeback process.
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Cheyenne Alyssa Lynn
icon-Business and Leisure with Friends
Business and Leisure with Friends
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was the worst hotel experience. The first room they put us in was filthy and under construction. They moved us to a “better” room. And it felt filthy. The front door of the building was broken, so you had to use the side door. And there was a sign on the door that said beware of two dogs.. I feel like I was in a series of unfortunate events movie
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Kobe
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing
Juan
icon-Business with Friends
Business with Friends
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

As Simple as it could get
Keith
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything I needed was nearby
Daphene L
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bugs in the room
Manuel
icon-Business
Business
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was good
Maque
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

i go here when i’m home the rooms are nice
Imelda
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

For one night it was good.
Edward L Glover
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice and clean
David
2,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Trash
Number of reviews per page
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40