This was our 14th trip here and we are still very happy with this resort. Everyone is friendly, smiling and always willing to lend a helping hand if you need it. The people in the buffet- Juan, Marisol, Thomas in the buffet up front, Fausto, Christian, Cruz and Maria at the lobby bar, Carolina at the piano bar, Katie, July and Catherine at the adult swim up bar, just a shout and and huge thank you for making us feel like family. Also a thank you to our butler Jacob for taking good care of us. Food we had everywhere was good as were the cocktails. Just a great time! A special thank you to the front desk for handling the problem we had in our room promptly.